"Windows 10" Problem

DazzaSlayer — Thu, 03 May 2018 14:32:14 GMT

So I can't send out e-mail using my BT Connect e-mail address via Outlook 2013 and Windows 10.

This came off the back of getting a "mail relay denied" error which as you can imagine was super fun! After unsuccessfully testing various SMTP settings I am told this is a "Windows 10 issue" and that I'll have to pay £25.00 for a one off support incident or pay a monthly subscription for improved support. Whilst I fully understand this, and I know the department deal with non-BT IT support, I would still rather get the issue sorted for free naturally.

We have the following incoming server address:

outlook.office365.com

We're tried the following outgoing SMTP server addresses:

mail.btconnect.com

smtp.btconnect.com

smtp.office365.com

We've got the SMTP requires authentication ticked, and have double checked our username/password credentials in there.

We have incoming (POP3) server port of 995

"This server requires an encrypted connection (SSL)" checked

Outgoing server (SMTP) is 587 and it's a TLS encrypted connection.

"Test Account Settings" returns a successful test yet any messages we create remain in the Outbox and, yes, we've deleted them all, recreated them all, closed Outlook after every settings change, re-opened Outlook.

Anyone else having this issue? Would appreciate any advice / help on this. Thank you.

Darren

Re: "Windows 10" Problem

Raymo — Thu, 03 May 2018 14:34:53 GMT

I had exactly the same issue and this fixed it for me... in Windows 10 open a cmd window (with admin rights) - type SFC/Scannow this runs for a while and checks for file corruption and fixes any issues with the windows 10 install. Restart outlook if still open and it should now work 🙂

Hope this helps!

Raymond

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"Windows 10" Problem

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