BT cloud issues - resolved with new router

Jam0r — Mon, 15 Aug 2016 08:30:18 GMT

We switched over to the BT cloud phone system around March this year (including a switch to BT business broadband) and have had constant issues with call quality, calls dropping, unable to put people on hold due to a one way voice issue, etc..

Issues were reported to BT and although people looked into it, no body seemed to find the cause for them.

So I decided to have a look myself and decided to replace the BT home hub 5 with an Asus RT-AC87U and the older style BT openreach modem.

Since switching we have had zero issues. Call quality is near perfect, calls haven't dropped and we can finally now put people on hold safe in the knowledge that when we come to taking them off hold, we can continue the conversation.

Just thought I'd post this to hopefully help others who may be having the same issues.

Re: BT cloud issues - resolved with new router

markp — Tue, 16 Aug 2016 09:56:28 GMT

Hi Jam0r,

thank you your feedback we always appreciate it. I wil pass your comments to the Cloud team to get them to investigate it, to see if there is any known issues.

Markp

topic Re: BT cloud issues - resolved with new router in Phone system

BT cloud issues - resolved with new router

Re: BT cloud issues - resolved with new router