https://business.forums.bt.com/t5/Phone-system/BT-Cloud-Phone-Apps-NOT-Working/m-p/80021#M1415 <P>Hi have installed the BT Cloud phone App on to date 5 different Android phones - the last running Android 7 - On every&nbsp;phone&nbsp; the app fails to repsond to an incoming call when in sleep mode - you will not know that there is an incoming call.</P><P>&nbsp;</P><P>I have now purchased a new Iphone 6s to replace my Iphone 5 which has been running the Iphone BT Cloud app for over 17 months without any problem. However on the iphone 6s the&nbsp; BT Cloud Phone App will not work - it will only work when the app screen is activate.&nbsp; I have contacted support who are aware of this issue - how long they have been aware I don't know.&nbsp; So at present it would appear that BT are adverising a product that they clearly understand and know does not work - I look forward to hearing from BT on an update as to when we can expect to get the service we pay each month for.</P> Mon, 16 Oct 2017 12:15:29 GMT basetrack 2017-10-16T12:15:29Z https://business.forums.bt.com/t5/Phone-system/BT-Cloud-Phone-Apps-NOT-Working/m-p/80021#M1415 <P>Hi have installed the BT Cloud phone App on to date 5 different Android phones - the last running Android 7 - On every&nbsp;phone&nbsp; the app fails to repsond to an incoming call when in sleep mode - you will not know that there is an incoming call.</P><P>&nbsp;</P><P>I have now purchased a new Iphone 6s to replace my Iphone 5 which has been running the Iphone BT Cloud app for over 17 months without any problem. However on the iphone 6s the&nbsp; BT Cloud Phone App will not work - it will only work when the app screen is activate.&nbsp; I have contacted support who are aware of this issue - how long they have been aware I don't know.&nbsp; So at present it would appear that BT are adverising a product that they clearly understand and know does not work - I look forward to hearing from BT on an update as to when we can expect to get the service we pay each month for.</P> Mon, 16 Oct 2017 12:15:29 GMT https://business.forums.bt.com/t5/Phone-system/BT-Cloud-Phone-Apps-NOT-Working/m-p/80021#M1415 basetrack 2017-10-16T12:15:29Z