https://business.forums.bt.com/t5/Phone-system/BT-Cloud-Voice-Installation/m-p/87718#M2134 <P>We have just switched from a BT analog business line to digital Voice Cloud Express and I thought you might like to know our experiences. I set up the hardware before the switch because I was due to be out of office for a week. Following the switch we had to disconnect analog phones and reboot the Smart Hub 2 plus Yealink W73P base station.</P><P>&nbsp;</P><P>I found the marketing blurb Halo confusing because I could not find correct help online. I did not realise the Voice Cloud app was not just a mirror of the online portal but caused my mobile to ring in synchronisation with the landline which was embarrassing when in a customer meeting on site. When I did realise I swapped the app over to our administrator back in the office and set voicemail forward to my email.</P><P>&nbsp;</P><P>We found as we tried new functionality was intermittent at the start until used a few times, for example answering landline on a mobile and we could hear caller but for them volume was incredibly low. Then after a few tries the problem fixed itself. I recall a BT comment that it takes a few days for the copper cables and exchange to adjust to the new signal.</P> Tue, 18 Oct 2022 11:40:06 GMT iantha 2022-10-18T11:40:06Z https://business.forums.bt.com/t5/Phone-system/BT-Cloud-Voice-Installation/m-p/87718#M2134 <P>We have just switched from a BT analog business line to digital Voice Cloud Express and I thought you might like to know our experiences. I set up the hardware before the switch because I was due to be out of office for a week. Following the switch we had to disconnect analog phones and reboot the Smart Hub 2 plus Yealink W73P base station.</P><P>&nbsp;</P><P>I found the marketing blurb Halo confusing because I could not find correct help online. I did not realise the Voice Cloud app was not just a mirror of the online portal but caused my mobile to ring in synchronisation with the landline which was embarrassing when in a customer meeting on site. When I did realise I swapped the app over to our administrator back in the office and set voicemail forward to my email.</P><P>&nbsp;</P><P>We found as we tried new functionality was intermittent at the start until used a few times, for example answering landline on a mobile and we could hear caller but for them volume was incredibly low. Then after a few tries the problem fixed itself. I recall a BT comment that it takes a few days for the copper cables and exchange to adjust to the new signal.</P> Tue, 18 Oct 2022 11:40:06 GMT https://business.forums.bt.com/t5/Phone-system/BT-Cloud-Voice-Installation/m-p/87718#M2134 iantha 2022-10-18T11:40:06Z