topic Cloud Voice handset: only rings once despite settings in Phone system

Cloud Voice handset: only rings once despite settings

KevR — Wed, 19 Oct 2022 10:28:09 GMT

Hello. Apologies if this has been answered in another thread (I have read through the FAQs and searched key terms)

Currently, my Cloud Voice handset will, at best, ring only once before sending the caller to voicemail.

Previously, the handset (and the CV Express app) would follow my settings of eight rings before diverting to voicemail (and the app would simultaneously ring through my smart phone).

The app still sends 'missed call' notifications after this one ring, and compiles voicemails as before.

I have since tried a number of combinations within the settings, hoping this was an error of my own making —and during this time the handset returned to ringing fully, but importantly, it reverted to a single ring despite no further tinkering with the settings.

I am now at a loss how to proceed.

Below are a few notes:

Handset Settings: Do Not Disturb is off, Call Waiting is off, Auto Answer is off

Model: W53P package with a W53H handset

Re: Cloud Voice handset: only rings once despite settings

SamG — Wed, 19 Oct 2022 12:37:43 GMT

Hi KevR

I'm sorry to hear about the issue with Cloud Voice Express.

If you could send me a private message with some account information by heading to my profile and hitting "Send Message", I can arrange for a member of the Cloud Voice Express team to look into this issue.

Thanks,

^SamG

Re: Cloud Voice handset: only rings once despite settings

KevR — Thu, 20 Oct 2022 20:36:59 GMT

Hi Sam

I sent you a message but I'm not sure it went through. Let know me know if I need to send it again

Thanks again for the help