BT Cloud Voice and company directory download

Rilot — Mon, 26 Jun 2023 15:46:50 GMT

We've recently deployed BT Cloud voice and are experiencing an odd issue with some, but not all handsets.

Handsets are Yealink T46U VDM

I've set up company contacts via Sites -> Features -> Company Contacts and it works for some users but not all.

For example, pressing the Directory button on my phone shows the directory as expected. This is the case for most phones.

However, when pressing that on some phones it says "Unable to download remote phonebook". I've tried resetting those phones and re-provisioning them but same issue persists. The phones work fine though and can make calls both internally and externally.

Any ideas?

Re: BT Cloud Voice and company directory download

VickyK — Tue, 27 Jun 2023 10:02:52 GMT

Hi @Rilot ,

Sorry to hear about the issues you've having with your Cloud Voice.

Please go to my profile and hit "send a message" and I can have a look at this for you.

Thanks,

^VickyK

topic BT Cloud Voice and company directory download in Phone system

BT Cloud Voice and company directory download

Re: BT Cloud Voice and company directory download