https://business.forums.bt.com/t5/Phone-system/Billing-madness/m-p/90963#M2382 <P>Hi mariorenou</P> <P>&nbsp;</P> <P>Can you please send me a private message so I can take some more details? Thanks&nbsp;</P> Tue, 05 Mar 2024 15:04:02 GMT BethM 2024-03-05T15:04:02Z https://business.forums.bt.com/t5/Phone-system/Billing-madness/m-p/90962#M2381 <P>I was pestered by a Bt local salesman to upgrade our system from an avaya to yealink and was told it would not cost us more money than we were already paying but our average 3 month bill has gone from around £500 to about £1000, there have also been problems been with installing the system and took them 5 months to finally get it all working whilst they have been charging us for both systems, I'm still waiting for a credit.</P><P>&nbsp;</P><P>I also found that they had been charging us for maintenance on an old system as well for 5 years they have now credited us with £2600.</P><P>I find BT very unhelpful and all they seem to want is to grab as much money as they can, I have been dealing with the Crawley Local BT office</P><P>&nbsp;</P><P>Mario Renou</P><P>Eyetech CLM Ltd</P><P>RH1 2LH</P><P>&nbsp;</P> Tue, 05 Mar 2024 13:39:06 GMT https://business.forums.bt.com/t5/Phone-system/Billing-madness/m-p/90962#M2381 mariorenou 2024-03-05T13:39:06Z https://business.forums.bt.com/t5/Phone-system/Billing-madness/m-p/90963#M2382 <P>Hi mariorenou</P> <P>&nbsp;</P> <P>Can you please send me a private message so I can take some more details? Thanks&nbsp;</P> Tue, 05 Mar 2024 15:04:02 GMT https://business.forums.bt.com/t5/Phone-system/Billing-madness/m-p/90963#M2382 BethM 2024-03-05T15:04:02Z