topic Re: analogue phones on BT Business FTTC in Phone system

analogue phones on BT Business FTTC

markb115 — Sat, 09 Mar 2024 14:18:13 GMT

Hi I am a Trustee on a charity radio station , we are shortly changing to BT Business FTTC and want to keep our old analogue phone system. I believe we need an adaptor but the ones I see from BT say residential line only!

what is the correct one we need to get?

Thanks for any help.

Re: analogue phones on BT Business FTTC

AdamC — Mon, 11 Mar 2024 08:40:52 GMT

Hi,

If you are looking to retain an analogue phone system while the line is moving to broadband only with digital access for calls the best thing to do is approach an independent IT specialist for support. BT Business will recommend switching the phones to new digital handsets or just to buy an ATA adapter. If you do opt to buy the adapter setup needs to be carried out and maintained by yourself though.

Thank you,

Adam

Re: analogue phones on BT Business FTTC

markb115 — Fri, 15 Mar 2024 10:22:54 GMT

Thanks Adam,

can we use the BT ATA adaptor which is about £15-20 I read somewhere this is for residential lines only?

Re: analogue phones on BT Business FTTC

BethM — Fri, 15 Mar 2024 12:51:28 GMT

Hi markb115

I have spoken to the Cloud Voice Express team who have advised no you can't use that ATA adapter, you must purchase an ATA adapter from us. They are locked to our service so you have to use one of these. You can speak to the CVE repair team on 0800 011 3237 to discuss this.