topic Re: Complaint in Phone system

Complaint

Fedupkenn — Sat, 08 Jun 2024 07:34:24 GMT

Hi. I have multiple complaints logged. With bills phone not working etc… now complaint handler can only deal with one. Can’t see relevant screens and tells me to log with other departments. I have many people saying they have logged issues but no help. Hours on phone. Am a pensioner and my husband had cancer we are very stressed. Bills over £100 plus gradually bits off to £75. But can’t see what should pay. All gone wrong since new contract and cloud thing!! Who can I contact who really can resolve without being put to different depts and hours on phone. Wits end

Re: Complaint

AdamC — Mon, 10 Jun 2024 10:11:13 GMT

Hi,

If you can message me privately I can take the business details and assist.

Thank you

Adam

Re: Complaint

Fedupkenn — Mon, 10 Jun 2024 10:37:00 GMT

I am in contact with the chairman’s office and it is being dealt with

Re: Complaint

DrKehoe — Tue, 16 Jul 2024 14:13:46 GMT

Can you advise how you managed this, do you have an email address for a customer complaint 😞
Dealing with BT is making me ill, the stress is ridiculous. Thank goodness my home/personal account is not with them!

Re: Complaint

BethM — Tue, 16 Jul 2024 17:02:37 GMT

Hi DrKehoe

I have replied to you on your own post.