topic BT One Phone -not working in Phone system https://business.forums.bt.com/t5/Phone-system/BT-One-Phone-not-working/m-p/92394#M2509 <P>We have had BT One Phone for just over a year. This is the worst phone system ever. Customer service is appalling.&nbsp;</P><P>Our phone system went down at 8:40 on 21st August 2024 and is still not working. We have had a main line calls diverted to a mobile number since then. I have called customer services/faults on numerous occasions and the problem has not been resolved. I have had one message on the portal from the faults team, I responded but have not had any updates since then. I have asked for a call from a supervisor every time and have been promised a call back. This has not happened. I have requested updates on the portal, but no response.</P><P>If i could switch/leave tomorrow!</P> Tue, 03 Sep 2024 10:49:32 GMT ColinCadplan 2024-09-03T10:49:32Z BT One Phone -not working https://business.forums.bt.com/t5/Phone-system/BT-One-Phone-not-working/m-p/92394#M2509 <P>We have had BT One Phone for just over a year. This is the worst phone system ever. Customer service is appalling.&nbsp;</P><P>Our phone system went down at 8:40 on 21st August 2024 and is still not working. We have had a main line calls diverted to a mobile number since then. I have called customer services/faults on numerous occasions and the problem has not been resolved. I have had one message on the portal from the faults team, I responded but have not had any updates since then. I have asked for a call from a supervisor every time and have been promised a call back. This has not happened. I have requested updates on the portal, but no response.</P><P>If i could switch/leave tomorrow!</P> Tue, 03 Sep 2024 10:49:32 GMT https://business.forums.bt.com/t5/Phone-system/BT-One-Phone-not-working/m-p/92394#M2509 ColinCadplan 2024-09-03T10:49:32Z Re: BT One Phone -not working https://business.forums.bt.com/t5/Phone-system/BT-One-Phone-not-working/m-p/92397#M2510 <P>Hi ColinCadplan</P> <P>&nbsp;</P> <P>I'm sorry you're not getting called back or updated when you should be. I can look into this further for you, can you please send over a private message?</P> Tue, 03 Sep 2024 11:13:22 GMT https://business.forums.bt.com/t5/Phone-system/BT-One-Phone-not-working/m-p/92397#M2510 BethM 2024-09-03T11:13:22Z