topic One call fault in Phone system

One call fault

Ipm01 — Fri, 20 Sep 2024 09:52:46 GMT

We got new one call sim cards that were activated in may.since then,about 25-30% of our incoming calls drop when answered. I have called customer support many times either get told it will be looked at & somebody will get back to me(never happened yet)or I have to go through the portal which I can't get in too(says I don't have access on the number I'm using 😭)At my wits end now,can anybody advise a solution?

Plz & thank you 🙏

Re: One call fault

kelper — Fri, 20 Sep 2024 10:12:08 GMT

A moderator will assist you soon. This is the right place to be.

Re: One call fault

BethM — Fri, 20 Sep 2024 11:06:04 GMT

Hi lpm01

I'm sorry to hear you're having issues with the calls dropping and not getting anywhere with it. Can you please send over a private message so I can look into this for you?