https://business.forums.bt.com/t5/Phone-system/How-to-access-Cloud-Phone-contacts-from-Yealink-handset-W60B/m-p/93371#M2558 <P>Hi DrMopp</P> <P>&nbsp;</P> <P>Just to make sure I understand correctly, you want to access the contacts in the Phonebook from the handset on your online portal instead? <A href="https://business.bt.com/help/contact-us-business/#fix-officephones-cloudphone" target="_blank">Have you spoken to the Cloud Phone technical help desk for this?</A></P> Fri, 18 Oct 2024 12:33:44 GMT BethM 2024-10-18T12:33:44Z https://business.forums.bt.com/t5/Phone-system/How-to-access-Cloud-Phone-contacts-from-Yealink-handset-W60B/m-p/93361#M2557 <P>Only options on handset are 'Local Directory' and LDAP.&nbsp; Local directory is fine but there is no integration with Cloud Phone Contacts.&nbsp; LDAP appears to be configured in base web UI but is not linked to Cloud Phone contacts database. Any help appreciated.</P> Thu, 17 Oct 2024 16:45:14 GMT https://business.forums.bt.com/t5/Phone-system/How-to-access-Cloud-Phone-contacts-from-Yealink-handset-W60B/m-p/93361#M2557 DrMopp 2024-10-17T16:45:14Z https://business.forums.bt.com/t5/Phone-system/How-to-access-Cloud-Phone-contacts-from-Yealink-handset-W60B/m-p/93371#M2558 <P>Hi DrMopp</P> <P>&nbsp;</P> <P>Just to make sure I understand correctly, you want to access the contacts in the Phonebook from the handset on your online portal instead? <A href="https://business.bt.com/help/contact-us-business/#fix-officephones-cloudphone" target="_blank">Have you spoken to the Cloud Phone technical help desk for this?</A></P> Fri, 18 Oct 2024 12:33:44 GMT https://business.forums.bt.com/t5/Phone-system/How-to-access-Cloud-Phone-contacts-from-Yealink-handset-W60B/m-p/93371#M2558 BethM 2024-10-18T12:33:44Z https://business.forums.bt.com/t5/Phone-system/How-to-access-Cloud-Phone-contacts-from-Yealink-handset-W60B/m-p/93372#M2559 <P>Yes that's correct.&nbsp; I have an ongoing support ticket, but so far the only solution is a one way import to the deskphone, which isn't quite what's needed.</P> Fri, 18 Oct 2024 16:45:30 GMT https://business.forums.bt.com/t5/Phone-system/How-to-access-Cloud-Phone-contacts-from-Yealink-handset-W60B/m-p/93372#M2559 DrMopp 2024-10-18T16:45:30Z https://business.forums.bt.com/t5/Phone-system/How-to-access-Cloud-Phone-contacts-from-Yealink-handset-W60B/m-p/93476#M2561 <P>Hi DrMopp</P> <P>&nbsp;</P> <P>The best people to advise on what is and isn't possible would be the technical team, can you please send over the details of the support ticket via private message so I can check into this for you? Thanks</P> Mon, 21 Oct 2024 12:29:22 GMT https://business.forums.bt.com/t5/Phone-system/How-to-access-Cloud-Phone-contacts-from-Yealink-handset-W60B/m-p/93476#M2561 BethM 2024-10-21T12:29:22Z