topic Re: Restricted Number in Phone system

Restricted Number

ltatKAT — Mon, 04 Nov 2024 12:07:02 GMT

We have a number we now must call to our fire company to get our fire system put into test mode so the weekly fire checks can be done but staff are unable to call this number on the new phones as it comes up as restricted number.

How can I add a phone number to the BT Cloud portal to be "unrestricted"?

Thank you,

Re: Restricted Number

BethM — Mon, 04 Nov 2024 12:12:15 GMT

Hi ltatKAT

Do you know what type of Cloud service you are using? It should show on your bill - we have Cloud Phone, Cloud Voice and Cloud Voice Express and they use different portals.

Re: Restricted Number

ltatKAT — Mon, 04 Nov 2024 12:25:32 GMT

Cloud Phone

Thank you

Re: Restricted Number

ltatKAT — Mon, 04 Nov 2024 13:36:34 GMT

I have resolved the issue by calling BT Cloud Support.

In the portal:

Billing

Calling Rates

Domestic

Search for number

Select Enabled