topic Re: Cannot download PLCM Phonebook on Yealink Phones in Phone system

Cannot download PLCM Phonebook on Yealink Phones

RobinParker — Tue, 19 Nov 2024 13:30:24 GMT

We've installed new Yealink phones SIP-T46U models, when we try to access the directory it states 'cannot download PLCM phonebook'?

I've added contacts on the self service portal but these are not synching up to the phones under the directory, any help appreciated.

Re: Cannot download PLCM Phonebook on Yealink Phones

Alma219Way — Wed, 20 Nov 2024 06:05:05 GMT

@RobinParker wrote:
We've installed new Yealink phones SIP-T46U models, when we try to access the directory it states 'cannot download PLCM phonebook'?
I've added contacts on the self service portal but these are not synching up to the phones under the directory, any help appreciated.

Hello!

It sounds like the Yealink SIP-T46U phones are not syncing contacts from the self-service portal. Ensure the provisioning settings are correct, manually update the phonebook, and check network connectivity. Make sure all necessary contact fields are filled.

Re: Cannot download PLCM Phonebook on Yealink Phones

BethM — Wed, 20 Nov 2024 12:22:21 GMT

Hi RobinParker

Have you raised this as a fault with the Cloud Voice team? You can find the details here: https://business.bt.com/help/contact-us-business/fix-a-fault

Re: Cannot download PLCM Phonebook on Yealink Phones

arkmotors — Sun, 12 Jan 2025 14:21:45 GMT

Having the same problem, where do I find this self service portal?

Re: Cannot download PLCM Phonebook on Yealink Phones

BethM — Mon, 13 Jan 2025 12:07:10 GMT

Hi arkmotors

You can find out how to log into and use the portal here: BT Cloud Voice Business Portal and how to use it | BT Business