https://business.forums.bt.com/t5/Phone-system/Help-new-system-how-to-add-contacts/m-p/94117#M2626 <P>Just plugged in 2 x T46u and a W79p phones.&nbsp;</P><P>&nbsp;</P><P>I can not figure out how to add contacts, this is my first digital setup.</P><P>If I press Directory on the phone it just says "can not download PLCM phonebook".&nbsp;</P><P>&nbsp;</P><P>Thanks</P><P>Wayne.&nbsp;</P> Sun, 12 Jan 2025 14:18:36 GMT arkmotors 2025-01-12T14:18:36Z https://business.forums.bt.com/t5/Phone-system/Help-new-system-how-to-add-contacts/m-p/94117#M2626 <P>Just plugged in 2 x T46u and a W79p phones.&nbsp;</P><P>&nbsp;</P><P>I can not figure out how to add contacts, this is my first digital setup.</P><P>If I press Directory on the phone it just says "can not download PLCM phonebook".&nbsp;</P><P>&nbsp;</P><P>Thanks</P><P>Wayne.&nbsp;</P> Sun, 12 Jan 2025 14:18:36 GMT https://business.forums.bt.com/t5/Phone-system/Help-new-system-how-to-add-contacts/m-p/94117#M2626 arkmotors 2025-01-12T14:18:36Z https://business.forums.bt.com/t5/Phone-system/Help-new-system-how-to-add-contacts/m-p/94124#M2629 <P>Hi arkmotors</P> <P>&nbsp;</P> <P>I'm sorry you're having issues with your phones. I replied to your other post with how to use the CV portal - that link will also take you to several support articles for the service. If you're still having problems, I would recommend connecting with our Cloud Voice technical support team. You can find their details here under Phones Systems and then Cloud Voice: <A href="https://business.bt.com/help/contact-us-business/fix-a-fault" target="_blank">https://business.bt.com/help/contact-us-business/fix-a-fault</A></P> Mon, 13 Jan 2025 12:08:51 GMT https://business.forums.bt.com/t5/Phone-system/Help-new-system-how-to-add-contacts/m-p/94124#M2629 BethM 2025-01-13T12:08:51Z