topic Re: Yealink w60b phone not going to voicemail when patients call the practice. in Phone system

Yealink w60b phone not going to voicemail when patients call the practice.

PM1971 — Wed, 12 Mar 2025 15:13:06 GMT

Our Yealink w60b phone not going to voicemail when patients call the practice. How do I resolve this issue. No one has changed anything and Iv checked the voicemail message is in place but it just rings out when patients call. This has been like this for possibly a few weeks now and only noticing it now.

Thanks

Re: Yealink w60b phone not going to voicemail when patients call the practice.

BethM — Wed, 12 Mar 2025 16:11:16 GMT

Hi PM1971

I'm sorry to hear about this, have you spoken to the Cloud Voice technical team here? You can find their details here under Phone systems.

Re: Yealink w60b phone not going to voicemail when patients call the practice.

PM1971 — Thu, 13 Mar 2025 09:43:44 GMT

Thank you

I called them and they are going to call me back to try resolve the issue.