BT Business Cloud Voice Internal Call Transfer not working

MHarkin — Thu, 26 Jun 2025 13:05:21 GMT

One of our branches are unable to transfer calls internally. When they click transfer, enter the extension number, they can hear their colleague, but once they complete the transfer, the lines goes dead.

I've tried calling BT Cloud Voice and they passed me onto 6 different departments.

Any ideas how to solve this??

Re: BT Business Cloud Voice Internal Call Transfer not working

BethM — Thu, 26 Jun 2025 13:11:41 GMT

Hi MHarkin

I'm sorry to hear about this, can you please send over a private message with some account details so I can take a deeper look into this?

topic Re: BT Business Cloud Voice Internal Call Transfer not working in Phone system

BT Business Cloud Voice Internal Call Transfer not working

Re: BT Business Cloud Voice Internal Call Transfer not working