topic Re: BT One Phone in Phone system

BT One Phone

ColinCadplan — Wed, 10 Sep 2025 15:35:47 GMT

Are BT One Phone closing there service down. March 2026?

Re: BT One Phone

BethM — Thu, 11 Sep 2025 15:21:39 GMT

Hi ColinCadplan

Yes, that's right.

Re: BT One Phone

ColinCadplan — Fri, 12 Sep 2025 13:03:51 GMT

Hi Beth

Whats happening to existing customers and when?

Re: BT One Phone

BethM — Fri, 12 Sep 2025 16:03:11 GMT

Hi Colin

For existing customers, the local business sales offices are making contact with their area's customers to offer new solutions 🙂

Re: BT One Phone

tomsou — Thu, 18 Sep 2025 09:23:30 GMT

We have a OnePhone contract to 2028.

Since BT are cancelling the service in March 2026, should we have to pay an early termination fee if we move to another provider?

If so would the fee be capped to March 2026 if we move before then?

Re: BT One Phone

BethM — Thu, 18 Sep 2025 11:39:17 GMT

Hi tomsou

The team will contact you to discuss this, if you want to contact the BT OnePhone team directly to discuss this please contact them on 0345 154 8844

Re: BT One Phone

PaulGorton — Thu, 02 Oct 2025 13:43:49 GMT

When I first had notification from BT regarding the ceasing of OnePhone, I contacted BT and was put through to Billing. A chap there told me that as long as we had a contract, it would be honoured to the end.

This is obviously incorrect. If we change again, this will be the third change that's been forced upon us by BT. This would seem to be a waste of resources, as each time, perfectly good equipment is abandoned and, additionally an unneccessary waste of our time.

The company in the next unit has a system from a different provider and have had none of this unheaval in all the time they've been with them. They've even been upgraded to full fibre!

So, altogether, a poor show from BT. I'm sorely temped to jump ship.