https://business.forums.bt.com/t5/Phone-system/Business-Portal-User-has-an-order-in-error-state/m-p/95619#M2819 <P>Hi MHarkin</P> <P>&nbsp;</P> <P><A href="https://business.bt.com/help/contact-us-business/fix-a-fault" target="_blank">Please reach out to our support team for assistance with this</A></P> Mon, 20 Oct 2025 14:05:23 GMT BethM 2025-10-20T14:05:23Z https://business.forums.bt.com/t5/Phone-system/Business-Portal-User-has-an-order-in-error-state/m-p/95609#M2818 <P>Hi,</P><P>&nbsp;</P><P>I'm trying to change a users name on the business portal to a new start who is taking their desk phone.</P><P>&nbsp;</P><P>I have requested this change but I'm getting an error message in red along the top that says "</P><DIV class=""><P class="">The user has an order in an error state (Modify order: XXXXXXX). You may not be able to make some changes until the error is resolved and the order completes."</P></DIV><DIV class="">&nbsp;</DIV> Thu, 16 Oct 2025 10:41:59 GMT https://business.forums.bt.com/t5/Phone-system/Business-Portal-User-has-an-order-in-error-state/m-p/95609#M2818 MHarkin 2025-10-16T10:41:59Z https://business.forums.bt.com/t5/Phone-system/Business-Portal-User-has-an-order-in-error-state/m-p/95619#M2819 <P>Hi MHarkin</P> <P>&nbsp;</P> <P><A href="https://business.bt.com/help/contact-us-business/fix-a-fault" target="_blank">Please reach out to our support team for assistance with this</A></P> Mon, 20 Oct 2025 14:05:23 GMT https://business.forums.bt.com/t5/Phone-system/Business-Portal-User-has-an-order-in-error-state/m-p/95619#M2819 BethM 2025-10-20T14:05:23Z