I need help with adding answerphone system

haddon — Tue, 11 Nov 2025 13:16:09 GMT

I need help with adding answerphone system my email is [removed]

Re: I need help with adding answerphone system

BethM — Tue, 11 Nov 2025 12:09:03 GMT

Hi haddon

What type of phones do you have?

UnifyNetworks — Wed, 26 Nov 2025 08:50:02 GMT

Hi Haddon,

BT’s voicemail setup depends on which phone service you’re using, as there are a few different systems. The most common ones are:

1. Cloud Voice Express (CVE)
Voicemail is managed through the Cloud Voice Express portal under Features → Voicemail.

2. Cloud Voice (full system)
Voicemail is controlled through the Cloud Voice Manager portal in the user’s Call Routing → Voicemail settings.

If you can let me know whether you're on CVE, Cloud Voice, or another BT product, I can give you the exact steps for your setup.

— Unify Networks (Authorised Supplier for BT)