https://business.forums.bt.com/t5/Phone-system/Cloud-Voicemail-and-Digital-phone-BT-Business/m-p/96900#M2972 <P>My husband and I have waited 9days, had 4 engineers and 10 hours of calls and we still cannot use our digital phone. There are no incoming or outgoing calls.&nbsp;<BR /><BR /></P><P>We transferred our number from BT Residential due to the copper line being deleted in Jan and as we already had BT Business we moved over to them.</P><P>&nbsp;</P><P>i have a severe disability and no reasonable adjustments have been made and each day we are being asked to wait another 24hours.</P><P>&nbsp;</P><P>We intend to go to the Communications ombudsman at 6weeks but you would think they would show some human decency and get this matter resolved.</P> Tue, 25 Aug 2026 13:34:07 GMT DisgustedwithBT 2026-08-25T13:34:07Z https://business.forums.bt.com/t5/Phone-system/Cloud-Voicemail-and-Digital-phone-BT-Business/m-p/96900#M2972 <P>My husband and I have waited 9days, had 4 engineers and 10 hours of calls and we still cannot use our digital phone. There are no incoming or outgoing calls.&nbsp;<BR /><BR /></P><P>We transferred our number from BT Residential due to the copper line being deleted in Jan and as we already had BT Business we moved over to them.</P><P>&nbsp;</P><P>i have a severe disability and no reasonable adjustments have been made and each day we are being asked to wait another 24hours.</P><P>&nbsp;</P><P>We intend to go to the Communications ombudsman at 6weeks but you would think they would show some human decency and get this matter resolved.</P> Tue, 25 Aug 2026 13:34:07 GMT https://business.forums.bt.com/t5/Phone-system/Cloud-Voicemail-and-Digital-phone-BT-Business/m-p/96900#M2972 DisgustedwithBT 2026-08-25T13:34:07Z