As many have experienced in other areas, my roll-out of Infinity service that was initially planned to be available on 31st Dec 2011 has been constantly delayed each quarter. The area of central Skellingthorpe, (LN65T*) is serviced by a cabinet P22, which is already active, and has been for several months. This is very close, (150 meters) to a housing estate (200 homes) serviced by cabinet P55 which is yet to be made available. P55 would theoretically be the cabinet I and the other 200 customers would be connected. It is strange that despite 2/3 of the village being enabled, of a population of 4000 that BT did not complete the full roll-out in the first phase, as I’m sure the sign-up of the remaining premises would have been high due to no other cable service available.
Cabinet P55 needs some ground work to become fully Infinity activated, and this is planned to be completed by 31st September, unfortunately as we know these dates often slip for whatever reason and have done on numerous occasions.
I have it on very good authority that cabinet P22 and P55 have a direct link to each other already, and as such I “could” get BT Infinity activated using this link as is today. Unfortunately the BT Wholesale line-checker used by the sales team and online ordering only recognises “fully active” cabinets, and so as such the order cannot be processed at this time and so no work order to BT Openreach can be issued.
If I “can” get a work slot arranged somehow, BT Openreach could activate my line within 2 hours. My question is, how do I get a work order raised to allocate an Openreach engineer to enable my service using the cabinet link, without using the automated availability service which is “blind” to this link?
I am a BT Business customer and desperately need to get a faster and stable connection to what I have today.
Many thanks.
