Domain transfer out and email alias issues

[rosswintle]

Help! I'm a pro and you've messed me up...big time!

I'm helping an organisation transfer a domain out to DNS hosting on another provider prior to shutting down BT hosting services.

The client isn't using the web hosting but has an email alias set up (admin@theirdomain.org.uk) that forwards to their firstname.lastname@btconnect.com email account.

I got the client to fill in the transfer out form to get the IPS tag updated - this happened this morning.

And it now seems that BT have stopped relaying mail for the email alias at the domain I'm transferring out!  I get the message:

"Delivery to the following recipient failed permanently:

     admin@theirdomain.org.uk

Technical details of permanent failure:
Google tried to deliver your message, but it was rejected by the recipient domain. We recommend contacting the other email provider for further information about the cause of this error. The error that the other server returned was: 550 550 Relaying denied  (state 14)."

I can't believe BT would shut the email alias service down before the domain  transfer was complete?  Would they?

Can someone form BT comment on this?  Or maybe give me a call to discuss?

Thanks

Ross

[JohnE]

What happens when we processs domain name transfer requests is to remove the domain name completely from our mail platform, the Zone file is not generally altered, this being the responsibility of the new Host.

This is done to avoid the problem of the domain name remaining on our mail servers and causing difficulty once the new e-mail service for the domain begins working.  We do occasionally find, in the event that the process is not followed correctly, domain names still active on our mail servers, despite the fact they have been transferred out.  This causes problems, particularly for e-mail sent to other BT Business Customers.

We generally advise that some disruption of mail service will occur as a result of the transfer process.  If you or your client was not informed of that, then please accept our sincere apologies.