Hi,
Whereas your SNR values may have changed, this may be indicative of a broadband 'slow speed' fault or a performance issue - hence slow network and packet loss. I would advise that you contact your technical helpdesk to run diagnostic tests on your line. If a fault is identified, then you can be assured that it is in the best hands possible to get it sorted (as I always say - there's no better technical support for your broadband service than your broadband technical support team.........ok, I don't always say that but I think it!). If no fault is identified, I am fairly certain you will receive an adequate explanation of what could have caused a change on your line's profile (I use this term widely).
If you are a BT Business broadband customer, the number is 0845 600 7020 Opt. 2 (charged at local rates)
If you are a BT Residential customer, the number is 0845 600 7030 (also charged at local rates)
Hope the query is resolved for you.
I look outside and it's,
D.A.R.K
