Solved! Go to Solution.
Sorry that this is still an issue, judy49. I won't comment on their "explanation". Do let us know if we can be of any further help, particularly if they have any useful advice.
Thanks, John
There is an issue with my machine. It is not just the online banking. My daughter tried to log in to an entirely different secure site and we got the same message. I will get on to my computer firm to ask them to resolve it.
judy49