Security Certificate Error on website management

[thoseoldrecords]

Hi, I cannot access website management this morning (Saturday October 24th) - error message states "Security Certificate Error" - do not use this site - all very well and good but I have orders to process. This is the second time that this has happened in the last few weks and is very frustrating. Can someone respond. Chris - Those Old Records

[kittyandpolly]

Hi there,

I got the same message this morning as like you I have orders to process. I have tried a few times since but just get a message to say 'The server at www.btconnect.com is taking too long to respond.'

I logged a ticket via the web this morning but have not had any response as yet.

Very poor service which we could all do without !

Paula

[thoseoldrecords]

Hi, second time in a few weeks - the level of communication to the customer base is poor. I guess it's in house maintenence but it would be nice to know. I've teken my whinge to a higher level. Cheers - Chris

[18ME]

I have got this problem too. When I click on "Manage your online shop" it just opens up a new window as the open I've come from which is myoffice.

[kittyandpolly]

Chris,

Which higher level did you take this to as I would like to do the same ? As you say, the level of communication is very poor. We should be getting some sort of compensation for today's issue plus various other issues with the e-shop in recent months.

Is there a complaints contact/ procedure I wonder ? 

Regards,

Paula

[thoseoldrecords]

HI, I've complained to Jean Ferguson who is in change of the development team. It's not her fault, but in the absence of a direct contact I have let her know how I feel. I suggest you do the same. Chris

<email address removed by Forum Moderator - please do not post any personal details on the forum that could be used for SPAM or ABUSE. Any problems with the webhosting package or MyOffice should be reported to the technical desk for investigation. Kind Regards - Fiona (BT Business Forum Moderator)>

Message Edited by Fiona on 24-10-2009 04:08 PM

[eShopTeam]

Apologies for the late response, this issue has been escalated as a top priority to our support department. The issue appears to be with our website control panel (myoffice.bt.com) as soon as we have an update we will post here.

Please be assured that we are doing everything we can to restore your service as soon as possible. 

 

The eShop Team

[judy49]

I am having serious problems getting into my internet banking which keeps coming up with website security certificate error.  Not something you wish to happen from your bank!  I have been on to the bank twice today and have spent 50 minutes in total with their third level technical team, who assure me that there is nothing wrong with their server.  They advise me that it could be an issue at BT.  BT's desktop help screen tells me there is a problem and will fix it for me, but then gives me a screen with 9 options, none of which apply to the problem I am having.

Could someone advise me, please?

judy49

[JohnE]

It's hard to see how this could be a BT issue, judy49.  Was your Bank's IT team specific about what the problem might be?  Even generally?

[judy49]

John

No.  They said there had been an issue with that particular server, but that it had now been fixed and they thought that my broadband provider could be "remembering" there was a problem.  They advised me to power down the router and restart to see if that cured the problem.  It did not.

I have subsequently sent a secure email from within the banking system to ask them to sort it out.