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Wraps - a handy guide

Did you know we have created a number of self-help Wraps you can use? These are handy quick guides to bookmark:   Broadband and phone line How to fix your phone and broadband How to speed up your broadband How to stop your broadband dropping How to g...

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BethM by Administrator
  • 2572 Views
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Helpful Hints Before you Post...

Hi all,   Here's a summary of the Terms & Conditions, with some extra information on the possible outcomes for breaching them:   1. No swearing. No dodgy content. No flaming. And please, absolutely no abuse.We’ll remove any posts that ignore this. An...

DaveA by BT Partner
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Having issues with your BT Broadband?

If you have problems with your BT broadband connection or speed, there are a few checks that we recommend you carry out before calling us. These checks can help you resolve your issue, or at the very least help you eliminate any internal wiring probl...

Bad Sender 550 Error Message

If you receive a bad sender 550 error message when you try to send emails, it may be Microsoft have categorised the acccount as sending spam. This may have occurred because you inadvertently clicked on a link and picked up an infection.   Steps to ta...

Lancelot by BT Employee
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Not Authorized to View This Page [CFN #0004]

If you receive this error message when trying to view your web site, it can mean one of several factors.   1) Check that your index.html/ index.php home page is loaded correctly on the server. You can check this via FTP. If you are unfamiliar with ho...

Lancelot by BT Employee
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Download the latest BT Access Manager

Hi All   We have recently received a few queries on how to download and install the latest version of BT Access Manager.   Please visit the Help and Support pages of BT.com which shows instructions on how to complete this.   How do I download the lat...

Sparkle by Member
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Take a look at our Cloud-based VoIP phone systems

BT IP Communications gives you everything a traditional phone system does – but it's hosted in the cloud. That means it's;   - easier to manage and change - less money spent on hardware and maintenance- total flexible - take and manage calls from any...

osullipm by Administrator
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Android E-mail Set Up: A 10 step, or less, guide (With Screenshots)

Hi Guys   Microsoft have just future proofed the 365 product to work with IPv6 technology.  Because of this there are a new set of email servers that we are introducing.   Please note that the pop.outlook.com/smtp.outlook.com setting will continue to...

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Burkem5 by Guru
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Setting Up Office 365 on various Mail Clients and general Settings

The genral point of this post is to let you guy's know the general settings we use for Office 365 such as servers, port numbers and security settings. In addition to that, I will be placing links to BT Help and Support Articles on how to modify or se...

wbasker by Member
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Resolved! Iphone/Ipad setup with screen shots

Hi every one this is Michael I’m a member of the BT staff on the Live Chat desk,  I have had a lot of complaints that the i-phone set up guide on the website is vague and would be better with screenshots.  Hopefully this guide will be a bit more stra...

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Burkem5 by Guru
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Problem with your phone line?

Problem with your phone line? Get it fixed quickly at the Repair Centre.Why not save your valuable time and go online to fix your phone line problems.You can identify, fix, report and track your fault online at www.bt.com/repaironline.

markp by Grand Guru
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Register.com

I have had a mail from Register.com asking me to confirm / amend details for my domain names, both registered through BT. Is this genuine? Many thanks for advice.

buiz1 by Member
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Guides for the BT Hosting Package

Please find below some useful guides for the BT Web Hosting Package   BT Eshop User Guides   PMYADMIN User Guide   FTP Manager User Guide   Photo Album User Guide BT Website Centre Control Panel User GuideEasySiteWizardPro User GuideEasyStoreMakerPro...

wbasker by Member
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Domain Renewal Scams

Hi All,   We have started to see some customers receive letters from the Domain Renewal Group who are asking to switch the domain to themselves. (see attached).   A quick Google search will show many posts relating to the Domain Renewal Group.   BT d...

Ian1974 by Moderator
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MAC codes no longer required

From 20th June, OFCOM is implementing changes to help make it simpler for business customers to switch their broadband provider.   You'll no longer have to formally notify your existing broadband provider that you want to switch, you'll simply contac...

osullipm by Administrator
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Problem with your broadband?

Problem with your broadband? Get it fixed quickly at the Repair Centre.If you’ve got access to the internet through mobile broadband, a PC or your mobile/smartphone, why not save your valuable time and go online to fix your broadband problems. You ca...

markp by Grand Guru
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BT Fibre/Infinity - Guide to using your own router

I've successfully used my own router with BT Infinity for business and figured I'd post this to help anyone who might want to do the same. The OpenReach VDSL modem that BT supply must be used and (at the moment) can not be replaced with an alternativ...

MiloBT by Power User
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  • 62 replies
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Save money on your BT Business bills? Find out how...

Are you still paying a payment processing fee? Being charged for a paper bill?   Then it's time to stop!   Simply, swap to paper-free online billing and pay your bills by Direct Debit - It’s so easy to set up, just go to www.bt.com/billoptions.  

AnitaM by Administrator
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Want to save money on your bills? Find out how...

Are you still paying a payment processing fee? Being charged for a paper bill?    Then it's time to stop!    Simply, swap to paper-free online billing and pay your bills by Direct Debit - It’s so easy to set up, just go to www.bt.com/billoptions.

AnitaM by Administrator
  • 8130 Views
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Stuff you need to know before posting...

Hi all,   I'd like everyone to read this before they post:   http://business.forums.bt.com/t5/Announcements/Terms-of-Use/m-p/1   As of now I will be taking these very seriously, and will be deleting and banning as appropriate.   And so that you are a...

DaveA by BT Partner
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Getting the best out of your Community Forum…

This Community Forum is a place where BT Business customers come to help each other get the most from our products and services, so feel free to ask questions, throw around ideas and share your very valuable knowledge with other customers.   As an ac...

AnitaM by Administrator
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Resolved! Office 365 Help

Having purchased the Office 365 Small Business Premium And not being able to link anything it has dawned on me that it is Microsoft Exchange that drives the way all things talk to each other. There again I could be wrong. The question is where do you...

Does BT offer "ADSL Max Premium"?

 I have tried this question before, but I thought I would have one last attempt. Can I get "ADSL Max Premium" from BT Business?As per this old announcement:http://www.thinkbroadband.com/news/2572-bt-wholesale-confirms-launch-of-the-max-services.html ...

Struggling to find Information about Cabinet (Fibre)

Hi,Thanks in advance for any help.We are in a bit of an annoying situation at our offices, which is that the 2 nearest exchanges both have fibre installed and available, but we sit dead in the middle of the 2 and our cabinet doesn't appear to have it...

Email space

In the good old days (BC, Before Cloud) it was easy to find out how much email space was available. Can't find it now, and am also unclear whether deselecting 'leave messages on server' in OE or Outlook has any effect. In short, how do we manage the ...

REIN Issue/Infinity

Hi AllWe are having constant problems with REIN on our line and our 5MB connection being ‘okay ish’ in the day but disconnecting constantly at night (normally at exactly 9.05 at night until about 4.30am). We are waiting for a REIN engineer and until ...

Will our Village Hall EVER get a line installed?

I ordered a new line and broadband for our Village Hall back on the 4th March. Although we are a Charity running a small Village Hall we were told it would have to be a business account. On the 11th of April they erected the new pole that was require...

robinnj by Member
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Is BT still selling ADSL2+ lines?

We have tried in vain during the past few weeks to get a quote from BT for the following: 6 ADSL2+ lines, bonded, with annex-M, 1 static IP-address, no voice telephony packageCalling the 0800 800 152 simply never leads to any followups or answers. Is...

Webspace FTP Access over BT Broadband Fails

We have some webspace associated with a BT Business Broadband account. For the last week it has not been possible to access it via FTP, it looks as though it is only a problem using a BT line and a Homehub.It has been tested with 2 BT lines, one usin...

HELP BT - No Answers - Web Package Nightmare!!!!

We have been dealing with a BT rep online.  But now he has completely ignored us and no longer replies. We have had a company partnership buyout, so the company is effectively trading under new ownership. The previous owners signed up to BT Web Solut...

PHP Dependency Manager install

Hi all, we have a new website written in Laravel PHP which is ready to be uploaded to the BT web servers. However we need to install a PHP application dependency manager to run on new the website e.g. Composer (getcomposer.org) how do we get this ins...