Archive
cancel
Showing results for 
Search instead for 
Did you mean: 

Forum Posts

Helpful Hints Before you Post...

Hi all,   Here's a summary of the Terms & Conditions, with some extra information on the possible outcomes for breaching them:   1. No swearing. No dodgy content. No flaming. And please, absolutely no abuse.We’ll remove any posts that ignore this. An...

DaveA by BT Partner
  • 18434 Views
  • 0 replies
  • 1 kudos

Having issues with your BT Broadband?

If you have problems with your BT broadband connection or speed, there are a few checks that we recommend you carry out before calling us. These checks can help you resolve your issue, or at the very least help you eliminate any internal wiring probl...

Bad Sender 550 Error Message

If you receive a bad sender 550 error message when you try to send emails, it may be Microsoft have categorised the acccount as sending spam. This may have occurred because you inadvertently clicked on a link and picked up an infection.   Steps to ta...

Lancelot by BT Employee
  • 6592 Views
  • 0 replies
  • 2 kudos

Not Authorized to View This Page [CFN #0004]

If you receive this error message when trying to view your web site, it can mean one of several factors.   1) Check that your index.html/ index.php home page is loaded correctly on the server. You can check this via FTP. If you are unfamiliar with ho...

Lancelot by BT Employee
  • 9156 Views
  • 0 replies
  • 2 kudos

Download the latest BT Access Manager

Hi All   We have recently received a few queries on how to download and install the latest version of BT Access Manager.   Please visit the Help and Support pages of BT.com which shows instructions on how to complete this.   How do I download the lat...

Sparkle by Member
  • 20988 Views
  • 0 replies
  • 0 kudos

Take a look at our Cloud-based VoIP phone systems

BT IP Communications gives you everything a traditional phone system does – but it's hosted in the cloud. That means it's;   - easier to manage and change - less money spent on hardware and maintenance- total flexible - take and manage calls from any...

osullipm by Administrator
  • 9754 Views
  • 1 replies
  • 0 kudos

Android E-mail Set Up: A 10 step, or less, guide (With Screenshots)

Hi Guys   Microsoft have just future proofed the 365 product to work with IPv6 technology.  Because of this there are a new set of email servers that we are introducing.   Please note that the pop.outlook.com/smtp.outlook.com setting will continue to...

A_1.jpg A_2.jpg A_3.jpg A_4.jpg
Burkem5 by Guru
  • 30074 Views
  • 0 replies
  • 2 kudos

Setting Up Office 365 on various Mail Clients and general Settings

The genral point of this post is to let you guy's know the general settings we use for Office 365 such as servers, port numbers and security settings. In addition to that, I will be placing links to BT Help and Support Articles on how to modify or se...

wbasker by Member
  • 22907 Views
  • 0 replies
  • 0 kudos

Resolved! Iphone/Ipad setup with screen shots

Hi every one this is Michael I’m a member of the BT staff on the Live Chat desk,  I have had a lot of complaints that the i-phone set up guide on the website is vague and would be better with screenshots.  Hopefully this guide will be a bit more stra...

1.JPG IMG_0081.PNG IMG_0082.PNG IMG_0083.PNG
Burkem5 by Guru
  • 34446 Views
  • 1 replies
  • 2 kudos

Problem with your phone line?

Problem with your phone line? Get it fixed quickly at the Repair Centre.Why not save your valuable time and go online to fix your phone line problems.You can identify, fix, report and track your fault online at www.bt.com/repaironline.

markp by Grand Guru
  • 13297 Views
  • 0 replies
  • 0 kudos

Register.com

I have had a mail from Register.com asking me to confirm / amend details for my domain names, both registered through BT. Is this genuine? Many thanks for advice.

buiz1 by Member
  • 26297 Views
  • 8 replies
  • 0 kudos

Guides for the BT Hosting Package

Please find below some useful guides for the BT Web Hosting Package   BT Eshop User Guides   PMYADMIN User Guide   FTP Manager User Guide   Photo Album User Guide BT Website Centre Control Panel User GuideEasySiteWizardPro User GuideEasyStoreMakerPro...

wbasker by Member
  • 11017 Views
  • 0 replies
  • 1 kudos

Domain Renewal Scams

Hi All,   We have started to see some customers receive letters from the Domain Renewal Group who are asking to switch the domain to themselves. (see attached).   A quick Google search will show many posts relating to the Domain Renewal Group.   BT d...

Ian1974 by Moderator
  • 25331 Views
  • 3 replies
  • 3 kudos

MAC codes no longer required

From 20th June, OFCOM is implementing changes to help make it simpler for business customers to switch their broadband provider.   You'll no longer have to formally notify your existing broadband provider that you want to switch, you'll simply contac...

osullipm by Administrator
  • 8914 Views
  • 0 replies
  • 0 kudos

Problem with your broadband?

Problem with your broadband? Get it fixed quickly at the Repair Centre.If you’ve got access to the internet through mobile broadband, a PC or your mobile/smartphone, why not save your valuable time and go online to fix your broadband problems. You ca...

markp by Grand Guru
  • 16170 Views
  • 0 replies
  • 1 kudos

BT Fibre/Infinity - Guide to using your own router

I've successfully used my own router with BT Infinity for business and figured I'd post this to help anyone who might want to do the same. The OpenReach VDSL modem that BT supply must be used and (at the moment) can not be replaced with an alternativ...

MiloBT by Power User
  • 278504 Views
  • 62 replies
  • 3 kudos

Save money on your BT Business bills? Find out how...

Are you still paying a payment processing fee? Being charged for a paper bill?   Then it's time to stop!   Simply, swap to paper-free online billing and pay your bills by Direct Debit - It’s so easy to set up, just go to www.bt.com/billoptions.  

AnitaM by Administrator
  • 12337 Views
  • 2 replies
  • 0 kudos

Want to save money on your bills? Find out how...

Are you still paying a payment processing fee? Being charged for a paper bill?    Then it's time to stop!    Simply, swap to paper-free online billing and pay your bills by Direct Debit - It’s so easy to set up, just go to www.bt.com/billoptions.

AnitaM by Administrator
  • 7863 Views
  • 0 replies
  • 0 kudos

Stuff you need to know before posting...

Hi all,   I'd like everyone to read this before they post:   http://business.forums.bt.com/t5/Announcements/Terms-of-Use/m-p/1   As of now I will be taking these very seriously, and will be deleting and banning as appropriate.   And so that you are a...

DaveA by BT Partner
  • 11532 Views
  • 0 replies
  • 1 kudos

Getting the best out of your Community Forum…

This Community Forum is a place where BT Business customers come to help each other get the most from our products and services, so feel free to ask questions, throw around ideas and share your very valuable knowledge with other customers.   As an ac...

AnitaM by Administrator
  • 297395 Views
  • 0 replies
  • 0 kudos

Save money with our new calling plan

BT Business Call Essentials is a Call Plan that gives you 100 minutes of free calls to UK landlines on every line every month.   If that's not enough, you can also add;   The BT Business Call Essentials UK Unlimited call package which gives you unlim...

osullipm by Administrator
  • 12274 Views
  • 3 replies
  • 0 kudos

Quiet phone lines

Very dissapointed in BT so far.  We have a business account and since we moved to a new house about 3 years ago we have issues where people on the other end of the phone cannot hear us, and most automated machines cannot even hear the tones from our ...

Appalling standards of service

Every time I change premises, I have to pay GBP 99 to move my phone and broadband. I don't mind the charge, but I would expect I get service worth it. BT says it will take a month to get phone and broadband working at my new address. 1 month, why ?? ...

PKN by Member
  • 5541 Views
  • 0 replies
  • 0 kudos

Moving mail service and hosting to new provider

I've been asked to help move a company's mail and web hosting to a new provider. I think the company have been happy with BT but are looking to make use of a specific web application platform now. I'd like to know if it's possible to just update the ...

Infected website

Staff have 10 websites on my dedicated, and always have problems editing content with virus.example:today added to my index.php, several malicious codes., and then removed after 5 minutes the code returned.Would like to know how to identify who is do...

Repair and optimize all mysql databases

How can optimize and repait all databases?With this command; i have error.mysqlcheck -u root -p --auto-repair --check --optimize --all-databasesError: mysqlcheck doesn't support multiple contradicting commands. Thanks

broadband connection to sky

I have now spent 3 weeks trying to connect internet to our  sky+box. we have all the ethernet stuff and the cabling is fine... but signal connection fails every time. my tech expert said the skybox was the probable culprit, but the sky engineer who c...

davidh by Member
  • 6027 Views
  • 1 replies
  • 0 kudos

Webform problem

Hi I use webforms on our website for customers to submit details neded to produce work for them. On occasion there is the need for our customer to submit the form several times, each with different information. However, it's been reported today that ...

Resolved! Mac lost sent email file

Hi, Recently changed over to new outlook, but stupidly did not tranfer over my sent email folder, can any one tell me how I can retrive this or have I lost it. I deleted the old POP account and have lost my settings. Thank you

Reg by Member
  • 6861 Views
  • 1 replies
  • 0 kudos

Easy Site Wizard not working

Hi, When I log into the BT Website Centre and launch EasySite Wizard, a new window opens and I get the message 'One Moment Please' and then nothing. I have left this page running for half an hour, refreshed, cleared my internet files. Can any one hel...

eswp.jpg

Forwarding an external domain name to my BT hosted website

I have an external domain name which I am trying to forward to my BT hosted website, but I keep getting Error 403 - Forbidden. the domain name appears on my BT account as an external domain name and it's status is "Verification Completed". I tried co...

medsea by Member
  • 5332 Views
  • 0 replies
  • 0 kudos