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Helpful Hints Before you Post...

Hi all,   Here's a summary of the Terms & Conditions, with some extra information on the possible outcomes for breaching them:   1. No swearing. No dodgy content. No flaming. And please, absolutely no abuse.We’ll remove any posts that ignore this. An...

DaveA by BT Partner
  • 18941 Views
  • 0 replies
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Having issues with your BT Broadband?

If you have problems with your BT broadband connection or speed, there are a few checks that we recommend you carry out before calling us. These checks can help you resolve your issue, or at the very least help you eliminate any internal wiring probl...

Bad Sender 550 Error Message

If you receive a bad sender 550 error message when you try to send emails, it may be Microsoft have categorised the acccount as sending spam. This may have occurred because you inadvertently clicked on a link and picked up an infection.   Steps to ta...

Lancelot by BT Employee
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  • 0 replies
  • 2 kudos

Not Authorized to View This Page [CFN #0004]

If you receive this error message when trying to view your web site, it can mean one of several factors.   1) Check that your index.html/ index.php home page is loaded correctly on the server. You can check this via FTP. If you are unfamiliar with ho...

Lancelot by BT Employee
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Download the latest BT Access Manager

Hi All   We have recently received a few queries on how to download and install the latest version of BT Access Manager.   Please visit the Help and Support pages of BT.com which shows instructions on how to complete this.   How do I download the lat...

Sparkle by Member
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Take a look at our Cloud-based VoIP phone systems

BT IP Communications gives you everything a traditional phone system does – but it's hosted in the cloud. That means it's;   - easier to manage and change - less money spent on hardware and maintenance- total flexible - take and manage calls from any...

osullipm by Administrator
  • 9976 Views
  • 1 replies
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Android E-mail Set Up: A 10 step, or less, guide (With Screenshots)

Hi Guys   Microsoft have just future proofed the 365 product to work with IPv6 technology.  Because of this there are a new set of email servers that we are introducing.   Please note that the pop.outlook.com/smtp.outlook.com setting will continue to...

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Burkem5 by Guru
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Setting Up Office 365 on various Mail Clients and general Settings

The genral point of this post is to let you guy's know the general settings we use for Office 365 such as servers, port numbers and security settings. In addition to that, I will be placing links to BT Help and Support Articles on how to modify or se...

wbasker by Member
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Resolved! Iphone/Ipad setup with screen shots

Hi every one this is Michael I’m a member of the BT staff on the Live Chat desk,  I have had a lot of complaints that the i-phone set up guide on the website is vague and would be better with screenshots.  Hopefully this guide will be a bit more stra...

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Burkem5 by Guru
  • 34847 Views
  • 1 replies
  • 2 kudos

Problem with your phone line?

Problem with your phone line? Get it fixed quickly at the Repair Centre.Why not save your valuable time and go online to fix your phone line problems.You can identify, fix, report and track your fault online at www.bt.com/repaironline.

markp by Grand Guru
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Register.com

I have had a mail from Register.com asking me to confirm / amend details for my domain names, both registered through BT. Is this genuine? Many thanks for advice.

buiz1 by Member
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  • 8 replies
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Guides for the BT Hosting Package

Please find below some useful guides for the BT Web Hosting Package   BT Eshop User Guides   PMYADMIN User Guide   FTP Manager User Guide   Photo Album User Guide BT Website Centre Control Panel User GuideEasySiteWizardPro User GuideEasyStoreMakerPro...

wbasker by Member
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  • 0 replies
  • 1 kudos

Domain Renewal Scams

Hi All,   We have started to see some customers receive letters from the Domain Renewal Group who are asking to switch the domain to themselves. (see attached).   A quick Google search will show many posts relating to the Domain Renewal Group.   BT d...

Ian1974 by Moderator
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MAC codes no longer required

From 20th June, OFCOM is implementing changes to help make it simpler for business customers to switch their broadband provider.   You'll no longer have to formally notify your existing broadband provider that you want to switch, you'll simply contac...

osullipm by Administrator
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Problem with your broadband?

Problem with your broadband? Get it fixed quickly at the Repair Centre.If you’ve got access to the internet through mobile broadband, a PC or your mobile/smartphone, why not save your valuable time and go online to fix your broadband problems. You ca...

markp by Grand Guru
  • 16333 Views
  • 0 replies
  • 1 kudos

BT Fibre/Infinity - Guide to using your own router

I've successfully used my own router with BT Infinity for business and figured I'd post this to help anyone who might want to do the same. The OpenReach VDSL modem that BT supply must be used and (at the moment) can not be replaced with an alternativ...

MiloBT by Power User
  • 281913 Views
  • 62 replies
  • 3 kudos

Save money on your BT Business bills? Find out how...

Are you still paying a payment processing fee? Being charged for a paper bill?   Then it's time to stop!   Simply, swap to paper-free online billing and pay your bills by Direct Debit - It’s so easy to set up, just go to www.bt.com/billoptions.  

AnitaM by Administrator
  • 12612 Views
  • 2 replies
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Want to save money on your bills? Find out how...

Are you still paying a payment processing fee? Being charged for a paper bill?    Then it's time to stop!    Simply, swap to paper-free online billing and pay your bills by Direct Debit - It’s so easy to set up, just go to www.bt.com/billoptions.

AnitaM by Administrator
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Stuff you need to know before posting...

Hi all,   I'd like everyone to read this before they post:   http://business.forums.bt.com/t5/Announcements/Terms-of-Use/m-p/1   As of now I will be taking these very seriously, and will be deleting and banning as appropriate.   And so that you are a...

DaveA by BT Partner
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  • 0 replies
  • 1 kudos

Getting the best out of your Community Forum…

This Community Forum is a place where BT Business customers come to help each other get the most from our products and services, so feel free to ask questions, throw around ideas and share your very valuable knowledge with other customers.   As an ac...

AnitaM by Administrator
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Save money with our new calling plan

BT Business Call Essentials is a Call Plan that gives you 100 minutes of free calls to UK landlines on every line every month.   If that's not enough, you can also add;   The BT Business Call Essentials UK Unlimited call package which gives you unlim...

osullipm by Administrator
  • 12526 Views
  • 3 replies
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2Wire router and grandstream sipgate phone - best settings

I've got a 2Wire router, supplied by BT as a homeworker package. I inherited a Grandstream and spigate account. Just plugging the phone into the router (via the NETWORK port, not the phone port) works OK, but the quality is terrible, and after about ...

Jethro by Member
  • 8846 Views
  • 1 replies
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Installation Problems! Replies needed!

Hi,  I am absolutely fuming at BT - I initially thought maybe, just maybe, BT would finally pull through for me for once but no - they do not.  After much confusion and irritation in trying to find the order placed by my company for the lines and bro...

ARGHHHH - Help wanted! | Installation Problems

Hi,  I am absolutely fuming at BT - I initially thought maybe, just maybe, BT would finally pull through for me for once but no - they do not.  After much confusion and irritation in trying to find the order placed by my company for the lines and bro...

uploading from publisher

BT are hosting my domain name and I want to upload my website creation from microsoft publisher.  I have gone through all the steps suggested on the bt help pages but when I type in the long ftp address into my browser it just refuses to load the pag...

martin86 by Master User
  • 7230 Views
  • 2 replies
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RBL server rbl.btconnect.com

So we have a BT broadband line with fixed IP address and we have another line from another provider also with fixed IP. We send our e-mail thorugh the other provider's line and so through their fixed IP address but via BT's authenticated SMTP service...

Not able to send e-mails from Blackberry Curve

From my Blackberry approx 2 days ago the send function on my btconnect e-mail address stopped working (Message Status: General Failure). I can receive on this address and send and recieve on my other address. I have been through Blackberry who avise ...

AndyQ by Member
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  • 1 replies
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" sale"

Hi there . Is there a " Sale" category  when I go into my eshop.    I can't find one. I am a newby at this. I need to reduce some prices for the moment .   Thanks. Meisha

meisha by Member
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  • 3 replies
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Resolved! Is Infinity 100Gb month allowance Download only or upload and Download

Hi i have the BT Business Infinity Service with the 100Gb limit.  No problems so far and am impressed with the service (No idea when Infinity 2 is coming to my area though:(). My only question is I am going to start backing up my server Images over t...

Re: Static IPs and Netgear routers

Hi Tom, The only way I know to set up the 5 Static IP address that BT offer on a Netgear is to turn it into a No NAT router. It does sound like the best option for you is to downgrade to a single static IP address. This can be done via the BT portal....

Static IPs and Netgear routers

I have trawled the forum but can't quite find the answer - so here goes. Have just switched from Pipex (or whoever they are this month) because BT Business offered better speeds at lower cost.  Took the option to have 5 static IPs (because it was the...