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Wraps - a handy guide

Did you know we have created a number of self-help Wraps you can use? These are handy quick guides to bookmark:   Broadband and phone line How to fix your phone and broadband How to speed up your broadband How to stop your broadband dropping How to g...

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BethM by Administrator
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Helpful Hints Before you Post...

Hi all,   Here's a summary of the Terms & Conditions, with some extra information on the possible outcomes for breaching them:   1. No swearing. No dodgy content. No flaming. And please, absolutely no abuse.We’ll remove any posts that ignore this. An...

DaveA by BT Partner
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Having issues with your BT Broadband?

If you have problems with your BT broadband connection or speed, there are a few checks that we recommend you carry out before calling us. These checks can help you resolve your issue, or at the very least help you eliminate any internal wiring probl...

Bad Sender 550 Error Message

If you receive a bad sender 550 error message when you try to send emails, it may be Microsoft have categorised the acccount as sending spam. This may have occurred because you inadvertently clicked on a link and picked up an infection.   Steps to ta...

Lancelot by BT Employee
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Not Authorized to View This Page [CFN #0004]

If you receive this error message when trying to view your web site, it can mean one of several factors.   1) Check that your index.html/ index.php home page is loaded correctly on the server. You can check this via FTP. If you are unfamiliar with ho...

Lancelot by BT Employee
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Download the latest BT Access Manager

Hi All   We have recently received a few queries on how to download and install the latest version of BT Access Manager.   Please visit the Help and Support pages of BT.com which shows instructions on how to complete this.   How do I download the lat...

Sparkle by Member
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Take a look at our Cloud-based VoIP phone systems

BT IP Communications gives you everything a traditional phone system does – but it's hosted in the cloud. That means it's;   - easier to manage and change - less money spent on hardware and maintenance- total flexible - take and manage calls from any...

osullipm by Administrator
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Android E-mail Set Up: A 10 step, or less, guide (With Screenshots)

Hi Guys   Microsoft have just future proofed the 365 product to work with IPv6 technology.  Because of this there are a new set of email servers that we are introducing.   Please note that the pop.outlook.com/smtp.outlook.com setting will continue to...

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Burkem5 by Guru
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Setting Up Office 365 on various Mail Clients and general Settings

The genral point of this post is to let you guy's know the general settings we use for Office 365 such as servers, port numbers and security settings. In addition to that, I will be placing links to BT Help and Support Articles on how to modify or se...

wbasker by Member
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Resolved! Iphone/Ipad setup with screen shots

Hi every one this is Michael I’m a member of the BT staff on the Live Chat desk,  I have had a lot of complaints that the i-phone set up guide on the website is vague and would be better with screenshots.  Hopefully this guide will be a bit more stra...

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Burkem5 by Guru
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Problem with your phone line?

Problem with your phone line? Get it fixed quickly at the Repair Centre.Why not save your valuable time and go online to fix your phone line problems.You can identify, fix, report and track your fault online at www.bt.com/repaironline.

markp by Grand Guru
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Register.com

I have had a mail from Register.com asking me to confirm / amend details for my domain names, both registered through BT. Is this genuine? Many thanks for advice.

buiz1 by Member
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Guides for the BT Hosting Package

Please find below some useful guides for the BT Web Hosting Package   BT Eshop User Guides   PMYADMIN User Guide   FTP Manager User Guide   Photo Album User Guide BT Website Centre Control Panel User GuideEasySiteWizardPro User GuideEasyStoreMakerPro...

wbasker by Member
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Domain Renewal Scams

Hi All,   We have started to see some customers receive letters from the Domain Renewal Group who are asking to switch the domain to themselves. (see attached).   A quick Google search will show many posts relating to the Domain Renewal Group.   BT d...

Ian1974 by Moderator
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MAC codes no longer required

From 20th June, OFCOM is implementing changes to help make it simpler for business customers to switch their broadband provider.   You'll no longer have to formally notify your existing broadband provider that you want to switch, you'll simply contac...

osullipm by Administrator
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Problem with your broadband?

Problem with your broadband? Get it fixed quickly at the Repair Centre.If you’ve got access to the internet through mobile broadband, a PC or your mobile/smartphone, why not save your valuable time and go online to fix your broadband problems. You ca...

markp by Grand Guru
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BT Fibre/Infinity - Guide to using your own router

I've successfully used my own router with BT Infinity for business and figured I'd post this to help anyone who might want to do the same. The OpenReach VDSL modem that BT supply must be used and (at the moment) can not be replaced with an alternativ...

MiloBT by Power User
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  • 62 replies
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Save money on your BT Business bills? Find out how...

Are you still paying a payment processing fee? Being charged for a paper bill?   Then it's time to stop!   Simply, swap to paper-free online billing and pay your bills by Direct Debit - It’s so easy to set up, just go to www.bt.com/billoptions.  

AnitaM by Administrator
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Want to save money on your bills? Find out how...

Are you still paying a payment processing fee? Being charged for a paper bill?    Then it's time to stop!    Simply, swap to paper-free online billing and pay your bills by Direct Debit - It’s so easy to set up, just go to www.bt.com/billoptions.

AnitaM by Administrator
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Stuff you need to know before posting...

Hi all,   I'd like everyone to read this before they post:   http://business.forums.bt.com/t5/Announcements/Terms-of-Use/m-p/1   As of now I will be taking these very seriously, and will be deleting and banning as appropriate.   And so that you are a...

DaveA by BT Partner
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Getting the best out of your Community Forum…

This Community Forum is a place where BT Business customers come to help each other get the most from our products and services, so feel free to ask questions, throw around ideas and share your very valuable knowledge with other customers.   As an ac...

AnitaM by Administrator
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Business Broadband Routing - Private Address Space Visible

I have connected a system to my Business Hub 5 via an ethernet cable and manually allocated it one of my five static IP addresses (NOT via DHCP). The system is manually configured to 81.XXX.XXX.145 with a gateway of 81.XXX.XXX.150 and a netmask of 25...

Resetting router multiple times daily to resolve smtp error

Hello, I was wondering whether any one could help before I pull the last hair from my head out? Over the past few months at my work place we are constantly losing connection to our email server on Thunderbird when receiving or sending messages. This ...

BTbroadband order

Hi,I run a small IT business form home. Secure Internet communication is paramount to us.  access to many online system are to dedicated IP address only. So basically with out a good broadband connection we simply can;t work. we do not even use the l...

Bt moving address

Hello,I am moving business broadboand and phone line from one address to another. It took me 1 months already and I am still nowhere. Our line still exists at old address which we left 1 months ago.At new address - broadband is working and transfer w...

BT Hub5 connecting to Draytek 2925n VPN

Hi,I'm having a problem trying to get a draytek 2925n router to see the outside world on the static IP address. I've set the business hub 5 to briding mode but for some reason all I can see on the router is the original IP address 172.16 (setup by me...

Problem to set up new DNS to website on external server

Hi,My client has commissioned me to build a new website on external hosting. His domain is still on BT, website is ready to run but I'm a surprised DNS settings on BT panel. I have a few questions.1. What 'Type' should I choose?2. What 'Key' should I...

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martinm by Member
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BT Versatility lightening strike

Hello, I had a recondiitioned Versatility phone system installed 3 months ago and had to call an engineer out last week as an extension started to show a constant busy signal. His conclusion was that there must have been a lightening strike and this ...

Macpat by Member
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BT Sport

I HAVE BEEN A LOYAL BT CUSTOMER FO MANY YEARS AND JUST SIGNED UP FOR A BUSINESS ACCOUNT WITH THE SAME NUMBER AND UNLIMITED BROADBAND. GREAT BUT NOT ABLE TO KEEP BT SPORT HAVING BEENOFFERED IT FREE WITH MY RESIDENTIAL ACCOUNT A YEAR OR SO AGO AND THEN...

rimbos by Member
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How many user licenses for Office come with the Office 365 package?

How many user licenses for Office come with the Office 365 package? I have 2 iMacs in the office, an Imac and laptop at home and numerous iPads.  Also one of the iMacs has [I think] a multiple user version that I'm not all that sure is totally legit ...

MAM_ltd by Member
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