We are a small business, and have had a contract with BT for many years. We were contacted by BT about a year ago, and informed that BT were withdrawing Cloud Phone and migrating customers to BT Cloud Voice.
Our temporary administrator was told we needed to switch to the new system. The order recap in the email states that our monthly spend before the switch was £88.49 and this would change to £86.73 per month with a £59.95 set up fee. She signed the paperwork which she was told was necessary for this switch to take place.
Since then we have continued to be invoiced for cloud phone and we have also been invoiced for the new cloud voice with broadband but rather than £86.73 monthly it has been £102.06.
The administrator was not an authorised signatory on the account.
I have emailed months ago and spent hours on the phone. I get told that someone is looking into it but nothing happens. By my calculations BT now owes us over £1000.
Please can anyone advise how I can get this sorted out?
