I placed an order with an alternative ISP to migrate my services away from BT Business on 26th June. My services with BT Business were cancelled on 27th September and I was disconnected.
I have received numerous "We're sorry you're leaving" letters stating my rental liability date as 26th October and that I would no longer have access to broadband or phone line from BT Business from the 27th September.
My latest bill however shows a pro rata charge for 27th-31st October for a PTSN phone line that I do not have. I called on 16th October to alert BT Business of this error and was told that a technical glitch prevented the correct cancellation of this bundled phone line. I was told this would be resolved and all services correctly cancelled and overcharges removed/refunded.
This has not happened, can you advise me on what I need to do for my account to be correctly closed, preferably without spending hours on hold being passed between different departments.
