BT Business Billing Community posts

Frequently asked questions – Billing

How do I set up access to the billing account for myself/someone else? You or someone in the business can add yourself onto the account online. You can do this by creating an account at https://secure.business.bt.com/Hub using a bill from the last 9...

Sort your BT Business costs your way

Want to sort your BT Business costs in ways tailored to your set up? Or to create bespoke reports to match? Then tagging is for you. What is tagging? Tags are details about aspects of your BT services, as defined by you. For example, a tag may be...

Failure to close account

Hello,I am using this forum out of pure frustration.I have closed my account twice now, spent half of my day on the phone getting it sorted.The first time I called to cancel my account, they told me the account would be closed in last week of Februra...

I frequently asked questions for billing

This article is truly astounding. Appreciative for sharing.Glad you like it. We have been using this for a colossal piece of a time now and it is clearly going charmingly.

I am being billed for services I no longer have

I cancelled my business services back In Feb 2022 when we closed our offices. We terminated our broadband, landline and feature pack of course. We also had our number ported to the cloud. Due to a tech issue they had to reconnect our broadband so the...

An old dispute I thought resolved has apparently not been

In November 2018, I placed an order to upgrade my broadband package. When the details came through, I noticed that there was a new account number and e-mail address, so I queried that, but was told that was the way they did things and that the servic...

DD being taken every month by BT but no bills are received by us

Every month BT takes a DD out of our company account but we don't get a bill to cover it. Is there an email address I can contact to send a list of the DD's we need bills for?

Victim of fraud

Hi - I have been a victim of fraud carried out by BT. I wondered if anyone else has been defrauded by BT? If so what action did you take?

Resolved! BT contract grossly overcharged, complaint still not resolved, what to do?

{garybs29 directed me to this forum, see original post here}Dear All,Per BT written email contract confirmation for BT business package: We agreed I pay £43.14 {VAT included} per month for [Superfast Essential + Line + Range of Static IPs]BT invoice...

BT Business Final Bill

BT Business are continually delaying the generation of our final Bill (which will be a credit). I was told that it would be generated within 14 days of the service ceasing. But each time I phone up I'm told that the previous agent didn't end all the ...

permissions

I log in on business.bt.com and want to unlock the pin link for the pin I have been sent, but nowhere can I find permissions or account settings or a cog wheel, where am i going wrong?thanksJohn

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