BT Business Billing Community posts

Frequently asked questions – Billing

How do I set up access to the billing account for myself/someone else? You or someone in the business can add yourself onto the account online. You can do this by creating an account at https://secure.business.bt.com/Hub using a bill from the last 9...

I am being billed for services I no longer have

I left BT Business on 18th July 2023 and moved my services to a new provider. Every month since I have received a bill. I have talked to your telephone advisors every time, and the bill has been cleared. Every time they have promised me that the issu...

Got compensation from BT.

So our broadband was out for a month (being forced to use a 4g mini hub during home schooling and wfh is no joke) and we were assured that we would be getting compensation from BT.Then when it was restored they performed a volte face and said that wh...

Having issues with BT Landline

Has anyone experienced problems with their landline when switching from Residential to Business. Also I have not received any paperwork from BT to tell me what my monthly direct debit will be as I signed up for a deal they had of £29.99 a month and £...

btconnect.com cost

We have long since moved our phone & broadband away from BT but kept the btconnect.com email address for the business. Should have picked it up sooner, I know, but they've been charging us for "your Business Email @ £4 per month" (+ VAT). Is anyone ...

Billing Overpayment

Long story short we have been overcharged every month since April and getting nowhere with having this refunded and our account amended to the correct services we have !!. I have sent an email every week to our account Manger and he promises this wi...

Battling to pay 5 year lease - took out before covid and been paying last three years but struggling

Battling to pay 5 year lease - took out before covid and been paying last three years but struggling to pay now - need a way out - any advice? Originally was supposed to be 2 years but 11th hour was given notice that its 5 years - there was a governm...

How to make a Complaint?

HiCan someone please tell me how I am supposed to make a formal complaint to BT? I am a Business customer but have been told by BT Business that I have a Corporate account. I have tried all ways to do this, through servicemanagementcentre@bt.com, via...

Overcharging and Billing for a closed account

I am absolutely desperate for some advice on who to speak to about overcharging and erroneous billing on our account. I have a claim in with the Billing High Level Complaints Team but since their first contact on Feb 20th they have completely ignored...

Massively overcharged by nearly 3x on latest bill.

As the title said, I have been hugely overcharged on my latest bill and unfortunately the call centre billing "help" line was not at all helpful and rather dismissive. I really need someone to help with this issue and am hoping I can find that help h...

new contract issued without consent or signature

bt recently contacted me offering me an upgrade from cloud voice express to cloud voice even though my cloud voice express runs till May 2023, this was miss-sold as i wasnt told about any charges to change, which resulted in it taking 3 contracts b...

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