BT Business Billing Community posts

Frequently asked questions – Billing

How do I set up access to the billing account for myself/someone else? You or someone in the business can add yourself onto the account online. You can do this by creating an account at https://secure.business.bt.com/Hub using a bill from the last 9...

An old dispute I thought resolved has apparently not been

In November 2018, I placed an order to upgrade my broadband package. When the details came through, I noticed that there was a new account number and e-mail address, so I queried that, but was told that was the way they did things and that the servic...

DD being taken every month by BT but no bills are received by us

Every month BT takes a DD out of our company account but we don't get a bill to cover it. Is there an email address I can contact to send a list of the DD's we need bills for?

Victim of fraud

Hi - I have been a victim of fraud carried out by BT. I wondered if anyone else has been defrauded by BT? If so what action did you take?

Resolved! BT contract grossly overcharged, complaint still not resolved, what to do?

{garybs29 directed me to this forum, see original post here}Dear All,Per BT written email contract confirmation for BT business package: We agreed I pay £43.14 {VAT included} per month for [Superfast Essential + Line + Range of Static IPs]BT invoice...

BT Business Final Bill

BT Business are continually delaying the generation of our final Bill (which will be a credit). I was told that it would be generated within 14 days of the service ceasing. But each time I phone up I'm told that the previous agent didn't end all the ...

permissions

I log in on business.bt.com and want to unlock the pin link for the pin I have been sent, but nowhere can I find permissions or account settings or a cog wheel, where am i going wrong?thanksJohn

Quidco cashback - declined for no reason

Hi, Can anyone here advise how I get a cashback case looked at with BT? I raised a case with Quidco and they just came back with the same decline response, saying there is nothing more they can do. After waiting 16 months the cashback has been declin...

What are my rights here? Won't let me cancel or change package.. NOT HAPPY.

Hi,I'm a new BT Business customer (had used a long time ago).I ordered the HALO BT Business Broadband package on the 14th of June, and I received a confirmation of the order at 3pm on the 15th of June. I received equipment not long after that.The rea...

When is someone going to deal with our complaint - it's been months!

Years ago we ordered fibre broadband. The person on the other end of the phone (despite being given the correct account number) attached the order to an account belonging to someone who had been on the premises previously. It has resulted in so many ...

Get to know your bills better

Do you want to know more about the charges on your bill? You can now download any bill up to 26 months’ old as free CSV data files. What’s a CSV data file? A CSV (comma-separated values) data file is a text file that lets you save data in a table...

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