Billing
Payments, charges, call options, My Account - get answers to your billing queries on this board.
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Frequently asked questions – Billing

How do I set up access to the billing account for myself/someone else?  You or someone in the business can add yourself onto the account online. You can do this by creating an account at https://secure.business.bt.com/Hub using a bill from the last 9...

BethM by Administrator
  • 461 Views
  • 0 replies
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Bill Payment not possible

This bill will be late if I don't pay it today but BT's systems are down, posting here to make sure I have evidence for waiving of the late fees if this isn't resolved on the BT side by end of today. Solidarity with everyone else who's also still tra...

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Complete nightmare from day one.

Where to start…..I believe I have spent 13/14 hours on live chat or on the phone to India, the list of issues I struggle to remember all of, due to how much incompetence, mistakes, flat out lying in regards to confirming via emails or calls back. The...

WillPR7 by Member
  • 1053 Views
  • 2 replies
  • 1 kudos

Complaints email address

Good morning, I've been trying to arrange for phone and broadband to be moved from one area of our building to another since October. I've had 4 planned appointments where no-one has turned up and top it off they've added the cost of 2 of these visit...

ALC25 by Member
  • 527 Views
  • 1 replies
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Recent bill

I would like to discuss why my most recent bill is twice as much as usual

SteveM1 by Member
  • 757 Views
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Payment taken by BT but I have no BT account.

Hi, I've recently found that  despite not having BT account, or having ever purchased a BT service, I have had monthly payments taken from bank account from BT: "05/12/2024 06:10:45 5039 £30.99 RECURRING PURCHASE BT CONSUMER RECURRING LONDON GB Poste...

Fee_faw by Member
  • 627 Views
  • 2 replies
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Billing

Don’t waste your time on here it’s the same as the rest of BT they don’t do anything or get back to you  

CSP by Member
  • 901 Views
  • 1 replies
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Response

From the installation date being wrong to every bill being wrong no one responds to you no one knows what they are doing , asked for help on here and no one responds was told they were looking in to it but then no more communication which is ironic i...

CSP by Member
  • 1313 Views
  • 3 replies
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Billing nightmare

I transferred my account [REMOVED] to my client in  June 2023 . They cancelled the account in July.  the details obviously got screwed up because I am still getting threatening emails 17 months later. we have all contacted BT multiple times who say t...

BT One Phone not implementing Communications Ombudsman decision

Morningwe joined BT One Phone last year. BT gave us airtime credit as an incentive to join and agreed charges. Since then we have been significantly overcharged and not had the airtime credit applied to our account. This resulted in a complaint to th...

P4ulr by Member
  • 629 Views
  • 2 replies
  • 0 kudos