a month ago
So, as title. I've just come to update broadband service and been given this bizarre pricing plan and download speed estimate.
50mb Average download speed.
Running through the small print from the sales agent - Estimates 24-40mb download speed.
So, the estimated speed doesn't remotely reach the average download speed stated for the payment tier. I stated in which case I would like a lower level tier then (back to my current contract - Avg 37mb download speed. Apparently that isn't available.
How can I be offered a Superfast 50mb Avg service but only ever be able to get a maximum of 40mb (highly unlikely anyway)? Surely the estimated speed should be 40-60mb for a 50mb avg?
I appreciate my somewhat rural line is limited, perhaps limited to 40mb, but I should never be told the minimum plan is 50mb to which I will never see. Why should I be given the same price plan as someone else who gets 50+mb out of the same scheme.
To top it off, haggled and managed to get £2 per month off, but If I was a new customer I could be saving £5 a month off the exact same service.
Should I be looking elsewhere? Who offers a better broadband service?
a month ago
I always think that you should be billed pro-rata. If companies say "up to 80 Mbps for £40" and you only get 40 Mbps, then you should be billed £20. Unless drastic steps like this get taken, then there seemingly is little incentive to improve things.