cancel
Showing results for 
Search instead for 
Did you mean: 

BT won't fix my internet connection -- I'm only getting 30 KB/s

opelasilys7
Member

Last week my phone line went down. I informed BT and they send out a man to fix it, which he did and he explained the fault was due to someone else wiring up something wrong in the roadside cabinet.

My internet was now working again but I could only get a download speed 30 KB/s. I complained to BT, they said they would fix it on Friday and phone me. No phone call, no fix.

Then they said they'd phone me on Monday. They didn't call and my speed is still crap.

So how do I get them to fix this, because I'd rather not continue this unplanned excursion down memory lane with dialup speeds? Is there any way of contacting them that doesn't involved being put on hold for 20 minutes?

Or should I just switch to Virgin Media?

0 REPLIES 0