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Member
Posts: 1
Registered: April
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Broadband and Covid 19

[ Edited ]

I am currently shutting my shop due to the current situation,  the broadband is totally idle, I have tried to cancel the service, but keep the phone line but was told I needed to pay £300 to come out of the contract. Hardly fair, does anyone know how I can get around this situation. 

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BT Employee
Posts: 270
Registered: ‎07-12-2017
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Re: Broadband and Covid 19

Hi Emma

 

Sorry to hear you are in the predicament - I completely understand that paying for a service you are not using is far from ideal. I know that the situation for our billing teams is changing day to day, but as far as I am aware we are not currently chasing anyone up for bills, and your services should not be ceased if you do not pay (however the payment will be required eventually).

 

Now, I am not a member of one of our billing teams myself - so I may not be fully up to date with the current process, so my advice would be to give them a call to discuss the bills to see if anything can be done. You can get them directly on 0845 600 6156 or you can contact them via livechat.

 

Regards

Ryan

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Member
Posts: 1
Registered: April
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Re: Broadband and Covid 19

Hi Emma,

 

You explain to him that because of this current situation, no one has any hand, tell your internet service provider that say, I am not going to get out of your contract and just keep it disabled for a few days now I do not have to close the connection, Hopefully, they will agree.

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Member
Posts: 2
Registered: April
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mailscraper

Please suggest me an excellent email finder which finds the emails of all kinds of firms fast? A reliable one please, which you have worked with it before.

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Member
Posts: 2
Registered: April
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Re: mailscraper

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please suggest me an excellent email finder which finds the emails of all kinds of firms fast? A reliable one please, which you have worked with it before.

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Member
Posts: 1
Registered: May
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Re: mailscraper

my suggestion is mail-scraper-.com

I and several of my friends use it. I write the name of a company and it checks its comprehensive database of emails and also various search engines to find my requested emails.

Sometimes I mention the name of the person that I need its emails and easily mail-scraper tells me the email of that certain person.

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Member
Posts: 1
Registered: 4 weeks ago
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Re: Broadband and Covid 19

We have also been in the same predicament, and were also told by BT that they would not chase payment if we didnt pay for a few months and we could sort it out once we reopened. They even said if we renewed our contract we could have the 3 months we were closed for free. But we have now found they have added a £40 late payment charge every month on just a £50/month subscription! We are only a tiny business with 1 employee. This is horrid business practise by BT, taking advantage of a pandemic to profit off struggling small businesses

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