01-09-2016 01:40 PM
I am appalled by the level of poor service I have received since reporting a Broadband outage on Tuesday 23 of August. First I was told it was a problem with my telephone line, then I was told I would have to organise an engineer visit. This involved my wife staying in on a hot day with our two children. When the engineer finally arrive at the very end of his 8 am to 1 pm time slot, he took two hours to decide that he could not solve the problem as it was "to do with the network." After phoning BT back I was told that the problem would be fixed by Tuesday 30 August. When the Broadband was still out by the end of Tuesday, I was told that I would have to organise a second engineer visit to my property. That was today (1 September). I received a text giving the engineer's mobile number and confirming his visit but when he still had not appeared by 12:30 pm I rang the number only to be told that he was finished for the day and would not be coming. The upshot of this is that my wife, who is a freelancer has been unable to work since our return from holiday, my children have been unable to do any homework and I have spent literally hours on the phone speaking to nice people in India. BT you are doing a terrible.
I very much doubt it.
Their response to faults on a BT Net circuit is marginally better, but still poor enough to warrant the compensation clause of the contract kicking in. Thats only for a complete outage. They have still been unable to resolve the underprovision of contractual speeds since the line was installed.