05-07-2012 09:53 AM
I don't currently use the amount of broadband usage (Unlimited) on my BT package and want to know what the process is for switching to a cheaper package with a smaller usage (40GB)?
05-07-2012 02:12 PM
I know I'd like to switch to a different option in terms of my package but was wondering;
1) Is it possible to downgrade my BT phone/broadband package whilst I'm already in contract with them without having to pay charges to cancel my current contract and start the new downgraded one?
2) What is the process for going about downgrading my package if I can?
05-07-2012 02:16 PM
Thanks for your reply but I am aware of the different packages. What I would like to know is if I can switch between the packages? Specifically I want to downgrade to a cheaper package. I want to know if I can do this without having to pay charges on canceling my current contract in order to start up the new downgraded contract?
06-07-2012 02:39 AM
Yes, you can downgrade. It is not actually a downgrade, but it is like closing your unlimited package account and then reopen an account which is the cheapest package. This will cost you though.
06-07-2012 03:38 PM
For any form of downgrade or cancellation you would need to contact the Customer Options Team.
If you call 0800 800 154 and select the cancellation option, or say 'business cancel' if it's the voice menu, then you'll get through to them.
I believe that there is a downgrade fee for broadband, but they'd be able to advise you on this.