Posts: 2
Registered: ‎14-06-2011

Default Admin password

Hi I am after some help. I set the content filter to stop my kids surfing 24/7. They wrote down the default password off the side of the Hub and can use that as a master password. Is there anyway I can reset that password. 

Posts: 534
Registered: ‎22-03-2011

Re: Default Admin password

Are you by any chance, a residential customer?  If so, then you'd need to contact the residential helpdesk: Contact Us


The residential forum is here: BTCare Community Forums


If you are a business customer and use a BT Business Hub, the admin password is easily changed. See this:


How do I set up an admin password on my BT Business Hub?

The Business helpdesk will also be able to assist with setting up a Business Hub: Contact Us