How do I do wiring checks? If you’re having trouble with your broadband, we recommend doing some simple wiring checks to find out what’s causing the issue. The checks differ slightly depending on what socket you have. Here’s a link to the guide for d...
If you’d like to test your fibre broadband service without having to call us, we now have a new text service which can run tests without all the hassle - text Fault followed by your broadband telephone number to 60148. Your mobile will need to be reg...
Having moved from Hub 2 to Hub 3 the BT extender disc (black one) I have no longer works (although I was advised it would!) The wifi signal from the new hub is probably slightly worse than the signal direct from the old hub. Does any have a recomme...
I have Full Fibre 150 Essential + Digital phone line - the deal refers to "average download speed" at 145.6Mbps - and also refers to "Minimum speed guarantee" (or your money back!)What is the guaranteed minimum speed?That's 1 PC connected, only.I can...
Hi,As per the above title, just curious to know how the Smart Hub 3 is performing. Is the firmware still very buggy or have recent firmware updates sorted things out?
Just tried this Text Fault facility and received the following reply:'Thanks for contacting BT. I'm sorry we're not able to check this service via SMS.Please contact bt.com/business etc etc.????????
I believe this amy have been asked before but can anyone confirm or otherwise that port forwarding still works when the hybrid connect is live.We have a fixed/static external address and all works ok when fibre connection is live but port forwarding ...
got some discs installed recently and was told by an engineer that our old repeaters are obsolete. Since the new ones, my download speeds have been way faster, but I seem to lag more in games. I'd rather have the slow download speeds than the lag. Do...
Hello,I currently have a Hub2 in bridge/routed mode with a Meraki MX behind which is doing the PPPoE and firewalling. I have a single static IP. I have enquired about adding a block of 5 IPs and was told this is available for an extra cost. Fine.I j...
9 weeks in and over 2 weeks since opening our shop, Openreach are yet to install the cables to connect us. We are a small business and need internet to run our software. At the moment we have a Gigacube using 3G but it can't cope with the level of da...
Moving from BT FTTP residential to BT FTTP Business should have been a seamless and painless journey.On my residential service, I had perfect dynamic IPV4 and a fully working IPV6 stack. For various work related reasons, having a fixed IP address ma...
I have currently a BT Business Broadband account* with two @btconnect.com email addresses and a "digital landline" with a couple of Yealink phone handsets.As the business activity has ceased I want to change to a BT residential broadband package (FT...
