19-11-2019 11:05 AM
I have an email address that uses these two email servers
Since last Friday I'm unable to reach them when I'm hooked to the BT hub. But if I use my phone to tether to EE, everything works.
I have run a TRACERT on both and seen that, after a few hops, the trace stops and says the network is unreachable.
I have contated BT webchat support, but they don't understand what I'm talking about and they suggested me to call BT Tech Experts on the phone. Unfortunately, I'm a lodger and the account is not on my name, so, even though this has absolutely nothing to do with the home Hub, they simply can't help.
Thanks a lot,
20-11-2019 12:44 PM
I've attempted to trace into the servers via a BT Connection and that works fine.
can you turn the connection off for 5/10 mins and then reconnect up, to ensure you get a new IP and see if that resolved the problem,
29-11-2019 01:38 PM
I don't understand why it does not show my png. I'll try to post a link from gdrive