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Member
Posts: 4
Registered: 3 weeks ago
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Email servers unreachable from within BT

Hello,

 

I have an email address that uses these two email servers

pop.securemail.pro

authsmpt.securemail.pro

 

Since last Friday I'm unable to reach them when I'm hooked to the BT hub. But if I use my phone to tether to EE, everything works.

I have run a TRACERT on both and seen that, after a few hops, the trace stops and says the network is unreachable.

 

I have contated BT webchat support, but they don't understand what I'm talking about and they suggested me to call BT Tech Experts on the phone. Unfortunately, I'm a lodger and the account is not on my name, so, even though this has absolutely nothing to do with the home Hub, they simply can't help.

 

Any suggestions?

 

Thanks a lot,

 

Pierfranco

 

Moderator
Posts: 15
Registered: ‎23-05-2013
0

Re: Email servers unreachable from within BT

Hi PierFranco

 

I've attempted to trace into the servers via a BT Connection and that works fine.

 

can you turn the connection off for 5/10 mins and then reconnect up, to ensure you get a new IP and see if that resolved the problem,

 

thanks
James

Member
Posts: 4
Registered: 3 weeks ago
0

Re: Email servers unreachable from within BT

Hi James,

 

thanks for checking. I'll have a go and let you know.

 

Cheers,

 

Pierfranco

 

Member
Posts: 4
Registered: 3 weeks ago
0

Re: Email servers unreachable from within BT

[ Edited ]

Still does not work. This is the latest tracert

Annotation 2019-11-24 225610.png

 

Any ideas?

 

Thanks,

 

Pierfranco

Moderator
Posts: 15
Registered: ‎23-05-2013
0

Re: Email servers unreachable from within BT

for some reason i cannot see the Image,

 

can you either PM me the picture or just copy and paste the data

 

Thanks
James

Member
Posts: 4
Registered: 3 weeks ago
0

Re: Email servers unreachable from within BT

HI James,

 

I don't understand why it does not show my png. I'll try to post a link from gdrive

 

https://drive.google.com/file/d/11ebeW6YM9YI9T-PWmD8-C6ebNSRszoJY/view?usp=sharing 

 

 

Thanks,

 

Pierfranco

 

Highlighted
Moderator
Posts: 15
Registered: ‎23-05-2013
0

Re: Email servers unreachable from within BT

Hi Pier,

 

I've sent you a PM.

 

Thanks

James

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