I'm on the BT Fibre Premium Unlimited service and today I woke up to no broadband, only a flashing orange b symbol on the BT business hub 5.
Called up tech support who said the line had been ceased, but they couldn't see why, so I got put through to, I think it was order management, so I explained to the very nice lady on the phone that the broadband went down sometime early this morning and the tech had no idea why.
So she did some digging, put me on hold for 5 minutes, came back and said the system showed my fibre line had ceased or a cease order had been put on it, for no obvious reason.
She said I'm not the only one who's had this problem.
She said she'd forward my issue to her manager to undo the cease order.
Well, that was 8am, it's been down since at least 6am and it's still down now (12pm)
Bit dissapointing, up until now the fibre service has been decent (apart from a necessary hub reboot twice a week due to degrading performance)
