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Member
Posts: 2
Registered: July
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New infinity install - Limited to 40/10 incorrectly

Hi,

 

We have recently had fttc go live on our cabinet and ordered the BT business broadband upto 76mb package. Initial line estimates showed a possbile 22-32mb download speed and 4-6mb upload. Now i took these speeds with a pinch of salt as we are a stones throw away from the cabinet but it seems our line has been provisioned on a 40/10 profile due to the line estimates. Stats below.....

 

I've spoken to customer services / faults but they say the speed is within the estimates given at the time of ordering so there is nothing they can do about it.

 

bt1.jpg

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Administrator
Posts: 1,070
Registered: ‎15-03-2011
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Re: New infinity install - Limited to 40/10 incorrectly

hi there fliptgc

 

if you can send me a private message with your account details I can double check line speeds and what you have been provisioned with.

 

Markp

 

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Member
Posts: 2
Registered: July
0

Re: New infinity install - Limited to 40/10 incorrectly

I have now been in contact with technical support who cannot report it as a fault as the speed is within line estimates. They advised I should speak to the order management team but they have "no system" to make any changes to the speed. I'm just going in circles. What a suprise!