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Server Error

DanMerrill
Member

Not sure if I am posting in right place. sorry

 

Does anyone use Lotus Notes? When I try to open nsf file which was e-mailed to me, I get the following error:

Server Error: This database cannot be read due to an invalid on disk structure.

Do you have any suggestions how to work around it? What could make the server crashed? 

1 ACCEPTED SOLUTION

Accepted Solutions

jimshaffer
Member

This issue can occur if the user has "Always keep a copy" selected for the "Save mail that you sent" option under File > Preferences > User Preferences > Mail. If changing this setting to not keep a copy allows the user to successfully send the message, this would indicate a problem with the Sent folder being corrupt. Running fixup, compact and updall on the mail database should resolve the problem in this case.  

Also read info here: https://www.repairtoolbox.com/lotusnotesrepair.html

 

Regards

View solution in original post

2 REPLIES 2

andyt22
Power User

This isn't really the place to ask about Lotus Notes problems but for what it's worth have a look at http://www-01.ibm.com/support/docview.wss?uid=swg21439899 .

 

Hope this helps!

 

Andy

jimshaffer
Member

This issue can occur if the user has "Always keep a copy" selected for the "Save mail that you sent" option under File > Preferences > User Preferences > Mail. If changing this setting to not keep a copy allows the user to successfully send the message, this would indicate a problem with the Sent folder being corrupt. Running fixup, compact and updall on the mail database should resolve the problem in this case.  

Also read info here: https://www.repairtoolbox.com/lotusnotesrepair.html

 

Regards