Reply
Highlighted
Member
Posts: 24
Registered: ‎20-02-2018
0
Accepted Solution

Setting up 3rd Party Router

Hi

I want to setup a modem router I have instead of using the BT Business Hub. I presumed I copy the settings off the hub and go from there. The email on the hub is D****** at hg23.btclick.com but doesn't seem right to me.

 

It asks for a password which after some searching should be "BT" but I'm not sure. I'm setting this up for someone else so not sure there either. I'm setting this up for a friend so if these details are wrong, if I give BT the phone number of the line it's on they can give me the info?

BT Employee
Posts: 116
Registered: ‎07-12-2017
0

Re: Setting up 3rd Party Router

[ Edited ]

Hello Raymo

 

With Buisness Broadband, each line has its own username similar to "A123456@hg12.btclick.com", and each one has its own uniquie password that would have been set when the account was created.  The password that the router uses can be reset by going through http://myoffice.bt.com, and logging in as the main @btconnect.com email address.

 

Or if you are able to fully validate the account you can contact us via live chat or phone and we can suppply you the correct password for the router, without the need to change it.

 

Regards

 

Ryan

/* /