How do I do wiring checks? If you’re having trouble with your broadband, we recommend doing some simple wiring checks to find out what’s causing the issue. The checks differ slightly depending on what socket you have. Here’s a link to the guide for d...
If you’d like to test your fibre broadband service without having to call us, we now have a new text service which can run tests without all the hassle - text Fault followed by your broadband telephone number to 60148. Your mobile will need to be reg...
I am hoping someone can help.We are currently moving into a new office (there are several businesses in this office building and they all plug into existing intranet sockets to access the internet). (I have tested my laptop direct into the intranet v...
I just switched from a BT Home Hub (residential line) to a BT Business Hub 2 (business line) to make business accounting easier for my small home business.I have a 3 device Tenda Nova setup that worked well with the Home Hub but steadfastly refuses t...
I have a BT smart hub 2 with a fibre line and 4g backup, this then leads into a Draytek Vigor2862 and then into the rest of the network. I use the BT hub in router mode and have my Draytek in as the DMZ device. I have no issues with all the ports be...
For the past few days now, the internet has been dropping in my office. Business broadband, fibre. The router flashes orange, everything goes down, usually, it comes back on within a minute or two, but sometimes it takes a few minutes, it was down f...
Hi set up a new smart hub 2, hybrid connect & disc on saturday. The hybrid connect centre light is white & 3 bars are flashing red in every room i have tried & even next to hub with ethernet connection.HELP!!
We recently had a "SOGEA" broadband connection installed with a BT Business Smart Hub 2 and I'm hopingsomeone can clarify the best way to connect it to our Meraki firewall without dealing with double nat. I think we need to put the Hub in "Bridge" mo...
This is my second SH2 - I can connect in router mode and access the Internet but I need to get into bridging mode and use it as a modem. I can get to 'click' the switch in the access panel to enable bridge mode but then the 'saving' circling glyph st...
At my previous address I had Virgin Media, and I just enabled bridge mode and everything worked great. The rest of my network is a series of Eeros/managed switches which I’m very happy with.When I moved I didn’t have many choices, so I originally got...
Hi,I cannot ping another BT business static IP and whole block of IPs.Pinging 81.150.33.x (BT static IP for email server) with 32 bytes of data: Request timed out. It works fine from a BT 4G Assure stick and it works from other networks. Tracing rout...
BT have recently installed Business Fibre 150 at a church where I look after the IT. We have an old alarm system which still uses a regular landline to call key holders when the alarm goes off. Do BT have any solution to bridge the POTS line to the f...
