How do I do wiring checks? If you’re having trouble with your broadband, we recommend doing some simple wiring checks to find out what’s causing the issue. The checks differ slightly depending on what socket you have. Here’s a link to the guide for d...
If you’d like to test your fibre broadband service without having to call us, we now have a new text service which can run tests without all the hassle - text Fault followed by your broadband telephone number to 60148. Your mobile will need to be reg...
I am looking at purchasing a disc to rectify poor WiFi strength in part of the building (we have Business Smart Hub 2 on a BT Business Broadband Account)BT seems to sell "Whole WiFi" discs which appear to be for Home broadband only (i.e. not Business...
Hi,We have a BT Business Broadband hub 4, about a week ago the internet access stopped working. Eventually tracked the issue down to the DNS server IP that the hub was using, when the PC config was changed to use Google (8.8.8.8) rather than the one ...
Hi, we have the business smart hub 2, we need to the network to be 192.168.0.x as we have 2 domain controllers, an Exchange server, 5 Linux servers web/app servers and our whole infrastructure in on 192.168.0.x, the hub is telling me we can not use t...
We're now on our third Smart Hub 2 due to hardware issues. Hub #1 became unresponsive and needed a power cycle. It was only once but I reported the issue and support arranged a new hub for me. Hub #2 has in the space of 2 weeks turned unresponsive 3 ...
I have a public IPv6 address, starting 2a00, but no DNS is available. Is this a fault or is IPv6 not available with BTB Smart Hub 1?
We're looking to get a BT Broadband line that offers a static IP address with the broadband, it also includes a 4g backup router.Our question is, if in the event the ISP Fibre fails and it rolls over to the 4g dongle, do we keep the same Static IP ad...
I have a new wires only leased line from BTnet that I need to setup. This is a 1GBps leased line fibre product via an ADVA with fibre LC interface, it is not Broadband FTTP/FTTC. BTnet have provided me a usable IP range (its /29, so 6 usable IPs) an...
Hi! I'm struggling to get IPv6 to work on our BTnet Leased Line. I'm using a Draytek Vigor 2862 and I have green status on DHCPv6 Client with a global and a link IPv6 but no connection. We have a static IPv4 address which may be part of the issue. Am...
Being a complete broadband and IT dinosaur this question hopefully will be water off a ducks back hopefully for you good people. I've just had BT Broadband and a BT Smart Hub 2 fitted by BT and tried to connect my lap top via LAN cable from back of h...
BT Business Hubs, Home Hubs etc broadcast a "BTWiFi-with-FON" SSID on both 2.4GHz and 5.8GHz. This is the unsecured SSID that BT customers can log in with through the captive portal. They also broadcast a "BTWifi-X" SSID, which is a secured SSID whic...
