How do I do wiring checks? If you’re having trouble with your broadband, we recommend doing some simple wiring checks to find out what’s causing the issue. The checks differ slightly depending on what socket you have. Here’s a link to the guide for d...
If you’d like to test your fibre broadband service without having to call us, we now have a new text service which can run tests without all the hassle - text Fault followed by your broadband telephone number to 60148. Your mobile will need to be reg...
I've noticed that the IP I have is not static although it should be with my package. that brought me to looking at my WAN login credentials within my router (Ubiquiti UDM Pro), I had these setup with the bthomehub@btbroadband.com account as recommend...
i've moved from vdsl business broadband to FTTP with unbreakable wifi (didn't really want all the kit that goes with it as i have my own equipment) i used to use the 4g assure sim in my U-LTE-pro, which worked fine after getting the correct settings....
Does anyone have experience of such a setup, I have tried it with the Super Hub in bridge mode and also using a Draytek 2760 in Bridge Mode. I get a green line to suggest that all is connected well but no Internet Connection. I can get Internet using...
Hello, I've recently noticed that my IPv4 latency is relatively high; IPv6 doesn't seem to be an issue as it's routed differently. I'm connected via ethernet and there aren't any other devices aside from a NAS and some security cameras that don't co...
I recently had BT Fibre to the Premisis installed. It took two attempts, because the first time, the Open Reach engineer simply did not turn up.Despite promises to the contrary, I've now been charged £169.95 plus VAT for a 'missed appointment', which...
My broadband was due to be activated yesterday and is stuck in "provisioning" when I check in the app for the order status.I have my router and IP phone but have not been provided with a phone number or FP number to log a fault. I can't even call BT ...
How to disable bridge mode After experimenting with bridge mode I wanted to enable the router again.But there is no obvious way to do this unless you have a router connected to the hub.The hub’s DHCP server is disabled, so when you connect a laptop b...
When I go to https://secure.business.bt.com/Account/Dashboard#/manage-broadbandit says, 'unknown hub' and 'broadband status unknown'.I have asked to upgrade my profile to 'admin' and should receive a PIN in the post.
I don't need it now but I would like to record my broadband internet access password.I have a Draytek Vigor already set up to replace the Business Smart Hub should it fail but the password is hidden by asterisks and I can't unobfuscate it.On the Dray...
Hi there, Have been with BT since last year. The connection to my premises is relatively okay (generally coming in around 65mbps compared to an advertised mbps). In my basement where the connection comes in, the internet is good. However the Wi-Fi Di...
